Ashlee Syma
Ozona,TX
Summary
Detail-oriented, organized employee. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Works at fast pace to meet tight deadlines. Possesses strong troubleshooting capabilities and customer-oriented attitude.
Experienced in providing network and software support to users and developing and implementing technical solutions. Experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers.
Proficient in customer service best practices and related options. Offering excellent communication, planning and prioritization skills demonstrated through many years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets.
History of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch as well as jailer procedures and policies.
Passionate about promoting lasting customer satisfaction and employee relationships by delivering quality service and unparalleled support. Ready to contribute to company success.
Overview
17
17
years of professional experience
Work History
IT Support Specialist
Ozona Bank
11.2014 - Current
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new users and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
911 Dispatcher / Jailer
Crockett County Sheriffs Office
02.2013 - 10.2014
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Documented prisoner identification, charges and inmate disturbance incidents.
Administrative Assistant
OLPH Catholic Church
01.2007 - 01.2013
- Answered calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels within the church.
- Executed record filing system for church sacraments to improve document organization and management.
- Scheduled meetings for organizations and parishoners with priest.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record for Church Sacraments and other happenings.
Education
No Degree - Basics
Angelo State University
San Angelo Tx.No Degree - Basics
The University of Texas At El Paso
El Paso, TXHigh School Diploma -
Ozona High School
Ozona, Tx.05.2000
Skills
- Customer Service Expert
- Telecommunications Network Oversight
- FIS / Bancpac / Horizon Software
- Backup and Recovery
- Desktop / Help Desk / Technical Support
- Ticket Support System Management
- Data Entry
- EMS / Police / Fire Dispatch
- Active Listening / Critical Thinking
- Multi-Line Phone System
- Booking Procedures / Prisoner Restraint
- Cell Inspection / Prisoner Transport
Timeline
IT Support Specialist
Ozona Bank
11.2014 - Current
911 Dispatcher / Jailer
Crockett County Sheriffs Office
02.2013 - 10.2014
Administrative Assistant
OLPH Catholic Church
01.2007 - 01.2013
No Degree - Basics
Angelo State University
No Degree - Basics
The University of Texas At El Paso
High School Diploma -
Ozona High School
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