Ashlee Taylor
Revenue Support
Burnham,PA
Summary
Hardworking Patient Advocate/Revenue Navigator bringing experience in clinical and office settings. Trained in all types of related documentation as well as working with insurance companies to file and appeal claims. Passion for supporting quality patient care.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Previously, a patient-oriented CCHT bringing 6-year background to growing organization. Acclimated easily to fast-paced, high volume clinical setting. Highly proficient in safely initiating, monitoring, and terminating hemodialysis and simultaneously managing patients receiving treatment. Proficient in all aspects of dialysis, including infection control measures/policies, regulatory guidelines and patient care standards. Seeking to expand knowledge into other areas of healthcare.
Overview
10
10
years of professional experience
Work History
Patient Advocate/Revenue Navigator
Radiation Business Solutions
Lewistown, PA
05.2023 - Current
- Verified patient information and insurance coverage in medical records systems.
- Identified errors in coding and corrected them accordingly.
- Submitted claims electronically to insurance companies.
- Processed payments from insurance companies or other third-party payers.
- Performed accounts receivable duties, including collections on past due balances.
- Conducted research related to claim denials, rejections, and underpayments.
- Maintained updated knowledge of applicable federal and state regulations for healthcare industry reimbursement procedures.
- Entered data into the appropriate software program accurately and efficiently.
- Followed up on unpaid claims within standard timelines as outlined by the organization's policies.
- Worked collaboratively with internal teams such as clinical staff, finance department.
- Investigated and resolved issues to maintain billing accuracy.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Processed and sent invoices, adjustments and credit memos to customers.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Managed numerous client accounts to track and collect money owed.
- Collected, posted and managed patient account payments.
- Performed insurance verification, pre-certification and pre-authorization.
Patient Care Technician - CCHT
DaVita
Lewistown, PA
02.2023 - Current
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
- Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
- Accomplished CCHT, providing skilled technical services for renal disease patients undergoing dialysis. Executes hands-on public health practices to maximize health status of individuals. Continually maintained positive attitude in emergent, stressful situations.
Certified Clinical Hemodialysis Technician
Fresenius Medical Care
Burnham, PA
09.2017 - 01.2023
- Took and documented patients' vital statistics, including temperature, blood pressure and pulse and respiration rates, before and after dialysis treatment.
- Transported patients from rooms and prepared for treatments.
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
- Followed infection control measures during cannulation/CVC process.
- Assessed all patient accesses for appropriate bruit/thrill.
- Heparinized patients per MD orders via bolus/infusion. Appropriately heparinized CVC limbs post-treatment.
- Eased patients anxiety by explaining dialysis procedures and dialysis machine operations.
- Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
- Trained all other employees on water room/bicarbonate distribution system.
- Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies.
Emergency Room Technician
Geisinger-Lewistown Hospital
Lewistown, PA
05.2014 - 06.2017
- Monitored patients' condition and reported changes in status or acuity to nurses.
- Applied and educated patients on orthopedic devices like crutch walking.
- Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
- Coordinated with nurses to assess and prepare patients for tests and medical procedures.
- Stocked and replenished patient care areas with appropriate supplies.
- Assisted with CPR during emergencies.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Collected blood and urine samples for lab analysis to diagnose disease or screen for health problems.
- Responded to cardiac monitor alarms and other codes requiring immediate response.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Remained level-headed and proactive during emergency situations.
Education
High School Diploma -
LAHS
Lewistown, PA06.2004
Skills
- Caseload Management
- Computer Savvy
- Quality Assurance
- Eligibility Determination
- Professional telephone demeanor
- Medicaid Knowledge
- Proactive Problem Solving
- Medical terminology knowledge
- Billing and Collection Procedures
- Account Reconciliation
- HIPAA Compliance Certification
- CPT Code Modifiers
- Claims Processing
- Medical Terminology
- Patient Collections
- Disposing of biohazardous waste
- Patient Health Education
- Aseptic techniques
- Patient relations
- Compliance with regulatory guidelines
- Maintaining dialysis equipment
- Team collaboration
- Vital statistics
- Equipment testing and calibration
- Organization
- Team building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request.
Quote
Three things in human life are important. The first is to be kind. The second is to be kind. And the third is to be kind.
Henry James
Timeline
Patient Advocate/Revenue Navigator
Radiation Business Solutions
05.2023 - Current
Patient Care Technician - CCHT
DaVita
02.2023 - Current
Certified Clinical Hemodialysis Technician
Fresenius Medical Care
09.2017 - 01.2023
Emergency Room Technician
Geisinger-Lewistown Hospital
05.2014 - 06.2017
High School Diploma -
LAHS
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