Ashlee Toole
Thonotosassa
Summary
Dynamic and reliable professional with extensive customer service experience, excelling in problem-solving and cash handling accuracy. Proven ability to foster strong relationships, enhance customer satisfaction, and effectively manage high-pressure situations. Recognized for exceptional teamwork and multi-tasking skills, consistently delivering quality service and achieving repeat business.
Overview
21
21
years of professional experience
Work History
Sales Associate
Dollar General Store
07.2025 - Current
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Private Elderly Caregiver
Personal Relative
05.2019 - 01.2024
- Performed light housekeeping tasks to maintain a clean and comfortable living environment for client.
- Assisted client with daily living activities such as bathing, dressing, grooming, and toileting for improved hygiene.
- Delivered nutritious meals tailored to individual dietary needs while respecting client preferences.
- Enhanced client safety by closely monitoring health conditions and promptly addressing any concerns.
- Provided transportation to and from doctor appointments and pharmacy medication pick-ups.
- Improved elderly clients quality of life by providing compassionate and attentive care.
Facial Specialist
Ulta Beauty Salon and Cosmetics
02.2018 - 04.2019
- Followed all company policies and procedures to deliver quality work for make up application, microdermabrasion, chemical peels and a variety of facial applications.
- Collaboration with The Salon to upsell facial add-ons before and/or hair salon appointments.
Server
Beef O Brady's Aramark USF Campus
10.2016 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
AT&T Customer Service Representative
Sykes Enterprises, Incorporate
07.2013 - 12.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Commissioned upselling of internet services.
- Tier 1 technical support and financial services.
Kennel Manager
Petland
06.2010 - 07.2013
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members for staff scheduling to meet state regulations.
- Animal and veterinary care for all animals.
- Oversaw care, grooming and medication of pets.
Kennel Technician
Petville Dog Resort
01.2008 - 04.2009
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards complying with state safety regulations,
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
Shift Lead
Circle K
01.2006 - 01.2008
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
Server
Applebee's Neighborhood Grill & Bar
06.2004 - 01.2006
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Diploma - Esthetics
Florida Career College
Brandon, FL04-2007
High School Diploma -
Plant City High School
Plant City, FL05-2004
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Reliable and punctual
- Exceptional customer service
- Cash register operation
- Cash handling accuracy
- Store opening and closing
- POS system operation
Timeline
Sales Associate
Dollar General Store
07.2025 - Current
Private Elderly Caregiver
Personal Relative
05.2019 - 01.2024
Facial Specialist
Ulta Beauty Salon and Cosmetics
02.2018 - 04.2019
Server
Beef O Brady's Aramark USF Campus
10.2016 - 01.2018
AT&T Customer Service Representative
Sykes Enterprises, Incorporate
07.2013 - 12.2014
Kennel Manager
Petland
06.2010 - 07.2013
Kennel Technician
Petville Dog Resort
01.2008 - 04.2009
Shift Lead
Circle K
01.2006 - 01.2008
Server
Applebee's Neighborhood Grill & Bar
06.2004 - 01.2006
Diploma - Esthetics
Florida Career College
High School Diploma -
Plant City High School
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