Ashlee Veitenheimer
Manteca,CA
Summary
Loyal, trustworthy, and dedicated professional admin with 9+ years of experience. Thrives in routine and an organized work environment. Strong communication skills and the ability to work under pressure.
Overview
11
11
years of professional experience
Work History
Title Specialist
Hendrick Automotive Group
10.2021 - 06.2023
- Transferring ownership of automotive purchases between clients and vendors with title
- Training was provided so that can titles can be processed according to state and federal protocols
- Calling banks to learn about loan details and payment statuses
- Researching state and federal laws to ensure that vendors and clients transfer titles in legal manner
- Drafting documents, which includes reviewing, editing and creating records for them
- Submitting legal transfer documents to relevant state government departments.
Inventory Specialist
Hendrick Automotive Group
07.2017 - 10.2021
- Conducting quality checks on delivered vehicles to comply with company standards
- Maintaining and updating reports for management / clientele for vehicle shipments
- Processing and documenting damaged items
- Performing clerical functions such as answering calls, entering data into computers, and helping customers
- Preparing relevant reports for supervisors
- Ordering inventory from vendors and suppliers
- Compares serial numbers of incoming cars against invoice
- Inspects vehicles to detect damage and to verify presence of accessories listed on invoice
- Records description of damages and lists missing items on delivery receipt
- Parks new vehicles in assigned areas
- Catalogs and stores keys
- Assigns stock control numbers to cars
- Moves sold vehicles to maximize use of space and keep lot in order
- Delivers sold vehicles to new-vehicle preparation department
- Services vehicles in storage to protect tires, battery and finish against deterioration.
BDC Representative
Hendrick Automotive Group
05.2016 - 07.2017
- Logging customer details and comments in system
- Scheduling appointments and following up with any "no show" customers
- Maintaining thorough, up-to-date knowledge of products
- Greeting and assisting walk-in customers, and treating all clientele with courtesy and respect
- Adhering to all company policies and procedures
- Maintaining contact with customers to ensure service was satisfactory
- Ensuring potential customers are aware of any promotions
- Assisting with various other tasks at the dealership.
Sales Representative
Hendrick Automotive Group
07.2015 - 05.2016
- Answering general and detailed questions about particular vehicles and the financial aspects of buying them
- Helping customers become familiar with the cars they are interested in by offering test drives and explaining technical details and specific legal or financial requirements
- Helping customers sort out and process their financing and purchase options based on their specific situation
- Persuading customers to buy a vehicle in a way that leaves them feeling good about their choice
- Making sure the cars on display are in good order and well cared for
Automotive Service Porter
Hendrick Automotive Group
02.2014 - 07.2015
- Clean driving record
- Customer service skills
- Time management and multitasking vehicles and daily tasks
- Attention to detail - keeping track of all physical service vehicles
- Taking responsibility for high priced customer vehicle
Greeter/Cashier
Hendrick Automotive Group
01.2013 - 02.2014
- Provides a positive customer experience with fair, friendly, and courteous service
- Resolves customer issues and answers questions
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register
- Enters price changes by referring to price sheets and special sale bulletins
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers
- Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems
- Balances cash drawer by counting cash at beginning and end of work shift
- Provides pricing information by answering questions
- Maintains checkout operations by following policies and procedures and reporting needed changes
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations
- Contributes to team effort by accomplishing related results as needed
- Provide information on our current sales and promotions
- Help keep track of how many guests are seen throughout the day
- Provide advice or direct guests to the appropriate sales associate
- Schedule follow-up appointments or calls
- Help maintain a clean and welcoming environment
File Clerk/Office Assistant
Hendrick Automotive Group
06.2012 - 01.2013
- Create or update records with new files and information
- Store all paperwork in designated places securing the important documents
- Enter paperwork into an electronic system either by data entry or by using optical scanners
- Deal with all requests to access files and keep logs of borrowed papers
- Develop an efficient filing system to make updating and retrieving files easier
- Follow policies and confidentiality dictations to safeguard data and information
- Monitor inventory of files and supplies
Education
High school diploma -
William C. Overfelt High School
Skills
- Research (5 years)
- Microsoft Office (7 years)
- Administrative Experience (9 years)
- Data Entry (9 years)
- Microsoft Outlook (7 years)
- English
- Computer Operation (7 years)
- Title Processing (2 years)
- Vin verification
Timeline
Title Specialist
Hendrick Automotive Group
10.2021 - 06.2023
Inventory Specialist
Hendrick Automotive Group
07.2017 - 10.2021
BDC Representative
Hendrick Automotive Group
05.2016 - 07.2017
Sales Representative
Hendrick Automotive Group
07.2015 - 05.2016
Automotive Service Porter
Hendrick Automotive Group
02.2014 - 07.2015
Greeter/Cashier
Hendrick Automotive Group
01.2013 - 02.2014
File Clerk/Office Assistant
Hendrick Automotive Group
06.2012 - 01.2013
High school diploma -
William C. Overfelt High School