Summary
Overview
Work History
Education
Skills
MILITARY SERVICE
Timeline
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Ashlee Wartel

Grand Prairie,TX

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in client relationship management.

Overview

11
11
years of professional experience

Work History

Manager, Client Services - Life Science

Annexus Health
05.2022 - 11.2023
  • Built and strengthened long-lasting client relationships based on accurate price quotes and client-centric terms.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics for $6 million dollar accounts.
  • Applied client feedback to develop process improvements and support long-term business needs.
  • Facilitated and developed regularly scheduled business review summaries to assess each client's health and determine targets for follow-up plans.
  • Achieved project deadlines by coordinating with contractors to manage performance.


Client Relationship Manager

AmerisourceBergen
06.2018 - 04.2022
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
  • Adhered to sales contract agreements and high-quality service delivery by coordinating with operation team and leveraging productive and open client communications.
  • Assessed client needs and developed plans to adequately address current and future objectives.
  • Contributed to annual revenue of $1 billion by selling distribution and pharmaceutical management services.

Senior Relationship Manager

WageWorks
04.2017 - 06.2018
  • Built and maintained strong working relationships with client's key operational and strategic decision makers, including executive buyers
  • Partnered with key internal departments to resolve client issues during all phases of client engagement
  • Conducted quarterly reviews with analysis of client-specific utilization, trends and service level metrics
  • Identified opportunities for increased participation with clients and worked cooperatively with internal organizations to ensure employee participation targets were met
  • Supported sales team in the RFP process to initiate $3 million dollar in new revenue annually
  • Became expert in the healthcare industry, including broker networks to improve team effectiveness and the information available to clients

Account Manager

CVS Health
09.2015 - 09.2016
  • Managed pharmaceutical plan benefits for major healthcare plan account with 3000 members and 20 employer group accounts
  • Partnered successfully with internal partners and clients to produce excellent benefit services
  • Identified root causes with adjudication errors and assisted with driving practical and creative solutions
  • Spearheaded cross-functional initiative to achieve new mid-year benefit changes and implementation procedures
  • Directed effective and timely communication that include facilitation in-person and virtual meetings, e-mails, and phone messages

Disability Group Manager

Cigna
07.2012 - 09.2015
  • Managed supplemental benefits for $1 billion dollar companies
  • Actively maintained up-to-date knowledge of applicable state and federal laws and regulations
  • Established and maintained positive relationships with government regulators, clients, health care providers, and customers
  • Conferred with Social Security Administration in review of employee and company disability management
  • Negotiated contractual agreements for client and customer including vocational rehabilitation settlements and return to work plans

Education

Master of Arts - Political Science

Oklahoma State University
Stillwater, OK
05.2007

Bachelor of Science - Political Science

Texas A&M University
Commerce, TX
05.2005

Skills

  • Relationship building and management
  • Internal and external communications
  • Client Interfacing
  • Client Interactions
  • Interdepartmental Collaboration
  • Strategic Planning
  • High-Impact Proposal Presentation
  • Key Account Management

MILITARY SERVICE

  • Commissioned Military Intelligence Officer - U.S. Army

Timeline

Manager, Client Services - Life Science

Annexus Health
05.2022 - 11.2023

Client Relationship Manager

AmerisourceBergen
06.2018 - 04.2022

Senior Relationship Manager

WageWorks
04.2017 - 06.2018

Account Manager

CVS Health
09.2015 - 09.2016

Disability Group Manager

Cigna
07.2012 - 09.2015

Master of Arts - Political Science

Oklahoma State University

Bachelor of Science - Political Science

Texas A&M University

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Ashlee Wartel