ASHLEE WATKINS
Montgomery,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Store Manager
O'Reilly's Auto Parts
12.2019 - Current
- Creating employee schedules, assigning tasks and responsibilities to employees, checking to see if these responsibilities and assignments are carried through in the store
- Recruiting and training new employees and providing ongoing education and mentorship for employees
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Setting criteria for staff, such as sales performance to insure store's sales goals are met
- Managed inventory control, cash control, and store opening and closing procedures.
- Handling customer complaint reports to insure all issues are resolved in a fair and timely manner
- Giving staff financial goals and sales targets in accordance with store policies and procedures to meet on a scheduled basis
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Installer Service Specialist
O'Reilly's Auto Parts
05.2017 - 12.2019
- Developed good sales relationships with installers to help complete jobs and close all sales
- Gave excellent and priority service such as ensuring installer has the right product, with low price guaranteed and prompt delivery service
- Distributed and promoted all sales flyers
- Coordinating and routing delivery specialists to ensure outstanding service and efficiency
- Maintained and updated all vehicle mileage and inspections according to company's standards
- Ensured delivery drivers are up to date with training modules, perform their evaluations to insure the O'Reilly's culture
Assistant Manager
O'Reilly's Auto Parts
02.2011 - 05.2017
- Worked with territory sales manager and store manager to give superb installer service by completing new, core and warranty returns in a timely manner
- Assisted with front counter sales, scanning and receiving stock, checking in auto load orders, store stock transfers and completing store returns
- Assisted with daily operational tasks such as filing reports, completing bank deposit and delegating the to-do-list in which it includes inventory cycle counts, planograms and price changes
Staffing Coordinator
Ambassador Staffing
02.2010 - 08.2010
- Assisted with the application process such as proofreading, record and file information
- Investigated company's staffing needs and took actions to staff accordingly
- Worked with recruiting agencies when needed
- Administered several human resources duties such as employment reference check, drug screening, background checks
- Scheduled interviews and conducted training orientations
- Maintained discretion and confidentially with personal and sensitive information
Administrative Assistant
Bruister & Associates/DirecTV
07.2007 - 09.2009
- Performed general clerical duties including, but not limited to, answering a high volume of calls, data entry, sort and file work orders
- Scheduled installation and service call appointments
- Placed a number of courtesy calls about overall service
- Resolved all escalations in a timely and professional manner
- Organized and routed technicians to their sites geographically according to their work orders
- Monitored technician's route and productivity rates
Commercial Sales Manager
AutoZone
08.2005 - 04.2007
- Supplied commercial customers with auto parts and great services to help grow their business
- Customer service skills lead to new clients who became lasting customers
- Managed customer's account with charges, credits and payments on account (POA)
- Oversaw delivery drivers and maintained the upkeep of delivery vehicles
- Participated in weekly conference calls to discuss reports including Profit & Loss statements and sales reports in order to develop new and improved ways to increase sales
- Assisted management with the overall store operations including receiving stock and performing cash transactions
Education
Bachelors - Business Administration /Human Resources
Colorado Technical University
Colorado Springs, CO08-2023
Biology Course Credits -
Alabama State University
Montgomery, AL01.2004
HS Diploma -
Roosevelt Roads
Ceiba, PR05-2002
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
O'Reilly's Auto Parts
12.2019 - Current
Installer Service Specialist
O'Reilly's Auto Parts
05.2017 - 12.2019
Assistant Manager
O'Reilly's Auto Parts
02.2011 - 05.2017
Staffing Coordinator
Ambassador Staffing
02.2010 - 08.2010
Administrative Assistant
Bruister & Associates/DirecTV
07.2007 - 09.2009
Commercial Sales Manager
AutoZone
08.2005 - 04.2007
Bachelors - Business Administration /Human Resources
Colorado Technical University
Biology Course Credits -
Alabama State University
HS Diploma -
Roosevelt Roads
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