Ashlee Webb
Kirbyville,MO
Summary
High-energy employee focused on promoting satisfaction through exceptional service while creating a positive work environment and culture.
Overview
21
21
years of professional experience
Work History
Course Materials Manager
Ozarks Technical Community College
06.2024 - Current
- Monitor inventory levels of course materials, initiating timely reordering procedures to prevent stockouts or delays in distribution to students and faculty members.
- Coordinate distribution of required textbooks and other learning tools to students at the beginning of each semester, streamlining the process while minimizing errors or delays.
- Improve student access to course materials through digitization initiatives, resulting in reduced paper usage and increased sustainability efforts.
Meeting Services Manager
Hiltons of Branson-HCW
08.2023 - 06.2024
- Improved customer satisfaction by implementing efficient service management strategies and streamlining processes.
- Initiated cross-functional team collaborations to address complex customer challenges efficiently while fostering a collaborative working culture within the organization.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire event lifecycles.
Director of Events
Atrium Hospitality-Chateau on the Lake
02.2023 - 08.2023
- Enhanced event experiences by meticulously planning and executing high-profile corporate gatherings.
- Delivered memorable events that exceeded client expectations, leading to increased repeat business and referrals.
- Generated significant cost savings through efficient budget management and effective vendor negotiation tactics.
Sales Manager
Hiltons Of Branson
Branson, MO
06.2022 - 02.2023
- Evaluated performance against goals and implemented appropriate development plans.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Sold space and guest rooms to motorcoach markets, wedding markets, and catering only functions.
Administrative Assistant to F&G Director
Ozarks Technical Community College
Springfield, Missouri
08.2020 - 06.2022
- Used Microsoft Word and other software tools to create documents and other communication
- Was Proxy for, and reconciled 13 Department Credit cards and ensure the budget for the current fiscal year is followed closely.
- Developed team communications and information for departmental meetings duties to the correct Team Members as necessary.
- Develop team communications and information for departmental meetings.
Event Manager
Branson Convention Center/SMG
Branson, MO
04.2014 - 08.2020
- Generated Banquet Event Orders based on client specifications within their proposed budget
- Upsold clients on ancillary items such as dance floors, staging, audio visual, Internet, and additional food and beverage needs that were not initially contracted.
- Communicated with Vendors and Exhibitors for Trade shows to anticipate their needs once on-site.
Senior Event Manager
Hilton Worldwide
Branson, MO
12.2012 - 03.2014
- Executed Sales Agreements for both small and large meetings, conventions and events.
- Created Banquet Event Orders, Group Resumes and make sure all aspects of the event is communicated to all departments for success.
- Forecasted Group hotel room pick-up.
Event Service Manager
Hilton Worldwide
Branson, MO
07.2011 - 12.2012
- Assisted groups in their rooming needs, food and beverage needs, and audio visual needs among others.
- Once Groups are on site, made sure everything is set up correctly, and made sure all of their needs were met.
- Detailed Group Business using Delphi/DMPE to create Banquet Event Orders and forecast groups Rooms and Food and Beverage performance.
Events Administrative Assistant
Hilton Worldwide
Branson, Missouri
08.2010 - 07.2011
- Assisted Event Managers with a variety of projects, including making signs, generating reports, and assisting with their groups when needed.
- Detailed Banquet Event Orders for In-House events.
- Kept the convention website calendar up to date.
- Distributed Banquet Event Orders and VIP Amenity Requests.
- Delphi Diagrams Certified, Marketvision Reports Certified, and TIPS Certified.
Group Rooms Coordinator
Hilton Worldwide
Branson, Missouri
11.2009 - 08.2010
- Worked with group contacts and group members wanting to reserve rooms within a group block and assisted them if there were any booking issues or questions.
- Input rooming lists and built rate plans for contracted groups.
- Trained in OnQ PMS, OnQ R&I, and uploading group lists into the online RAPID form.
- Ensured straight line availability and room flow based on peak room night pattern for groups.
Director of Group Sales/Box Office Manager
Shepherd of the Hills Outdoor Theater
Branson, Missouri
05.2005 - 12.2009
- Promoted and sold to various types of groups such as school groups, motorcoach groups, church groups and military groups, and helped with all the special events at the theater
- Managed a team of box office associates and managed all of the scheduling and training of the team.
- Helped with the community relations of the theater, including seeing over donation requests, reciprocal agreements with other organizations and involvement in community meetings.
Admissions Counselor
Culver-Stockton College
Canton, Missouri
07.2004 - 05.2005
- Recruited Prospective Students about Culver-Stockton College through letters and phone calls.
- Strategically planned which college fairs to attend and high schools to visit based upon my inquiry pool.
- Communicated to various college departments serving as liaison to the Fine Arts Department, the Alumni Department, and the Chaplain's Department.
Education
Bachelor of Fine Arts - Arts Management
Culver-Stockton College
Canton05.2004
Skills
- Exceptional customer service
- Inventory management systems
- MS Office expert
- Reliable
- Relationship-building
- Communicates effectively
- Exceptional multi-tasker
- Results-oriented
- Self-directed
- Dedicated team player
- Time management
- Computer-savvy
- Personable
- Meticulous attention to detail
Accomplishments
- 2013 Customer Survey Results for Hilton Flag only in Americas, The Branson Convention Center events team ranked 1st out of 80 hotels for Loyalty.
- 2013 Customer Survey Results for all Hilton Flags in Americas, the Branson Convention Center events team ranked 3rd out of 170 hotels for Loyalty.
- 2013 Customer Survey Results for Hilton Flag only in Americas, the Branson Convention Center events team ranked 4th out of 80 hotels for Satisfaction.
- 2013 Customer Survey results for all Hilton Flags in Americas, the Branson Convention Center events team ranked 14th out of 170 hotels for Satisfaction.
Timeline
Course Materials Manager
Ozarks Technical Community College
06.2024 - Current
Meeting Services Manager
Hiltons of Branson-HCW
08.2023 - 06.2024
Director of Events
Atrium Hospitality-Chateau on the Lake
02.2023 - 08.2023
Sales Manager
Hiltons Of Branson
06.2022 - 02.2023
Administrative Assistant to F&G Director
Ozarks Technical Community College
08.2020 - 06.2022
Event Manager
Branson Convention Center/SMG
04.2014 - 08.2020
Senior Event Manager
Hilton Worldwide
12.2012 - 03.2014
Event Service Manager
Hilton Worldwide
07.2011 - 12.2012
Events Administrative Assistant
Hilton Worldwide
08.2010 - 07.2011
Group Rooms Coordinator
Hilton Worldwide
11.2009 - 08.2010
Director of Group Sales/Box Office Manager
Shepherd of the Hills Outdoor Theater
05.2005 - 12.2009
Admissions Counselor
Culver-Stockton College
07.2004 - 05.2005
Bachelor of Fine Arts - Arts Management
Culver-Stockton College
Similar Profiles
Kaleb FreiburgerKaleb Freiburger
Intern at Ozarks Technical Community CollegeIntern at Ozarks Technical Community College
Laura LynchLaura Lynch
Federal Work Study Program at Ozarks Technical Community CollegeFederal Work Study Program at Ozarks Technical Community College
Luciane HawkinsLuciane Hawkins
AEL & ESL Instructor at Ozarks Technical Community CollegeAEL & ESL Instructor at Ozarks Technical Community College
Janet DuBoseJanet DuBose
Neuroscience Specialty Account Manager at Lundbeck USNeuroscience Specialty Account Manager at Lundbeck US
Tina DeelTina Deel
Server at Belgium Waffle HausServer at Belgium Waffle Haus