Summary
Overview
Work History
Education
Skills
Websites
Certification
Assessments
References
Timeline
Generic

Ashlee Welcome

Pflugerville,TX

Summary

Detail-oriented accounting major with a solid foundation in financial principles. Strong analytical skills and proficiency in Microsoft software applications. Willingness to explore further in the field. Demonstrated ability to effectively manage tasks and meet deadlines in a fast-paced environment. Seeking opportunities to apply knowledge and skills in basic accounting, bookkeeping, and administration to contribute to the success of a dynamic organization. Authorized to work in the US for any employer.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

GetInsured
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Front Desk Receptionist - Seasonal/Temporary

Elements Massage-Round Rock, TX
07.2024 - 09.2024
  • Customer Service Expertise: Effectively collaborate with coworkers to foster a welcoming environment for clients and team members
  • Relationship Building: Skilled in offering a first-class experience while deepening relationships with clients through attentive interactions
  • Sales Proficiency: Proven ability to follow established sales processes, specifically in selling memberships or services, and driving customer loyalty
  • Active Listening: Strong capability to listen to client needs, feedback, and concerns, enhancing the overall client experience
  • Conflict Resolution: Ability to turn client criticism into opportunities for exceptional customer service, demonstrating problem-solving skills
  • Retail Sales Experience: Previous experience in retail sales with a focus on service-oriented environments
  • Upscale Hospitality Background: Experience in delivering high-quality customer service in upscale settings
  • Technical Skills: Comfortable using basic computer programs for administrative and sales-related tasks
  • Physical Capability: Ability to lift 25+ pounds as required for daily duties.


Medical Massage Therapist

Next Medical Florida-Gainesville, FL
12.2023 - 04.2024
  • Provided therapeutic massage treatments to patients with various medical conditions, including chronic pain, auto injuries, and post-surgical recovery
  • Collaborated with healthcare professionals to develop personalized treatment plans based on patients' specific needs and goals
  • Utilized a variety of massage techniques such as deep tissue, myofascial release & trigger point therapy to address clients' unique conditions
  • Demonstrated expertise in anatomy and physiology to identify areas of tension or dysfunction in the body and apply appropriate massage techniques for relief
  • Maintained accurate documentation of patient progress, treatment plans, and outcomes in compliance with medical regulations
  • Adhered to strict hygiene protocols by sanitizing equipment and maintaining a clean environment for each client
  • Communicated effectively with patients to ensure their comfort level during sessions and addressed any concerns or questions they may have had
  • Continuously stayed updated on the latest research and developments in the field of medical massage therapy through professional development opportunities
  • Collaborated with other healthcare providers such as chiropractors, physical therapists, and physicians to provide comprehensive care for patients
  • Applied knowledge of contraindications for certain medical conditions to ensure the safety and wellbeing of clients
  • Demonstrated empathy and compassion when working with clients experiencing chronic pain or emotional distress
  • Counseled clients on lifestyle modifications that could contribute to their overall health and well-being
  • Doubled the number of monthly appointments within one year by implementing effective marketing strategies such as referral programs.

Administrative Assistant

UF Continuing Dental Education-Gainesville, FL
03.2023 - 08.2023
  • Managed departmental communications, including responding to inquiries from students, staff, and external stakeholders
  • Increased student engagement and retention rates through development and implementation of academic support programs
  • Organized and facilitated continuing dental education courses for students and staff
  • Evaluated program effectiveness and made data-driven recommendations for improvements to enhance academic outcomes
  • Data entry for participant registration - Obtaining required documents for course admissions
  • Pick-up/deliver mail, prepare catering orders, travel assistance/reservation, and replenish food inventory
  • Software: XMS, DestinyOne, Microsoft Excel, Canva, Wordpress, Confidential access to UF software.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Front Desk Receptionist

The NOW Massage-Dallas, TX
07.2021 - 01.2022
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected membership payments, processed transactions and updated relevant records.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Tracked important information and ran reports for EOD
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Completed all tasks in compliance with company policies and procedures.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Manage billing of Membership Accounts and Guest Services, including Follow-up calls and collection calls
  • Up-selling company products and membership
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Summer Intern

Utopia Food and Fitness-Dallas, TX
05.2021 - 08.2021
  • Observation/Research on nutrition properties
  • Evaluating custom meal sets for wellness plan
  • Customizing exercise plan for clients
  • Assisting clients in using equipment effectively
  • FOH assistance/checking-out, Food stock and inventory, pick-up order prep.

Education

Associate in Science - Seeking Bachelors in Accounting

Santa Fe College
Gainesville, FL
09.2024

Certificate in Massage Therapy -

Parker University
Dallas, TX
08.2022

Bachelor's degree in Kinesiology -

University of Texas at Arlington
Arlington, TX
08.2021

High school or equivalent -

Cedar Ridge High School
Round Rock, TX
06.2017

Skills

  • Computer Proficiency
  • Call center experience
  • Money handling abilities
  • Customer Service

Certification


  • Massage Therapy License (Florida) - MA102198
  • Massage Therapy License (Texas) - MT137147

Assessments

  • Inside sales, Proficient, 12/2020
  • Administrative assistant/receptionist, Proficient, 09/2021
  • Customer focus & orientation, Proficient, 05/2021
  • Elementary school classroom management, Proficient, 08/2021
  • Customer service, Proficient, 12/2020
  • Teamwork: Interpersonal skills, Proficient, 12/2020
  • Work style: Reliability, Completed, 08/2021
  • Sales skills, Proficient, 12/2020
  • Food safety, Proficient, 08/2021
  • Work motivation, Proficient, 05/2021

References

Jennifer Land (Aunt)
Position: CFO of Pflugerville ISD 

Phone Number: 512.809.0214


Vada Cook (Colleague)
Position: Fiscal Program Assistant of The University of Florida, Continuing Dental Communication
Phone Number: 561.386.2634

Timeline

Customer Service Representative

GetInsured
09.2024 - Current

Front Desk Receptionist - Seasonal/Temporary

Elements Massage-Round Rock, TX
07.2024 - 09.2024

Medical Massage Therapist

Next Medical Florida-Gainesville, FL
12.2023 - 04.2024

Administrative Assistant

UF Continuing Dental Education-Gainesville, FL
03.2023 - 08.2023

Front Desk Receptionist

The NOW Massage-Dallas, TX
07.2021 - 01.2022

Summer Intern

Utopia Food and Fitness-Dallas, TX
05.2021 - 08.2021

Associate in Science - Seeking Bachelors in Accounting

Santa Fe College

Certificate in Massage Therapy -

Parker University

Bachelor's degree in Kinesiology -

University of Texas at Arlington

High school or equivalent -

Cedar Ridge High School

Similar Profiles

CREATE PROFILE
Ashlee Welcome