Ashlee West
Albuquerque,NM
Summary
Dynamic customer service professional with extensive experience at Walmart, excelling in problem resolution and team collaboration. Proven track record of enhancing customer satisfaction through effective complaint handling and product knowledge. Skilled in POS system operation and maintaining a calm demeanor under pressure, consistently achieving positive outcomes in high-volume environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walmart
11.2015 - 06.2022
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Managed cash register and processed transactions efficiently.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained product knowledge to provide accurate information to customers.
- Collaborated with team members to optimize store operations and inventory management.
- Trained new associates on customer service protocols and company policies.
- Implemented feedback mechanisms to improve service quality and customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
Customer Service Manager
Walmart
11.2015 - 06.2022
- Developed and implemented customer service training programs to enhance team performance.
- Resolved escalated customer issues, improving satisfaction and loyalty metrics.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Collaborated with cross-functional teams to streamline operations and enhance service delivery.
- Oversaw daily customer service operations, ensuring adherence to company policies and procedures.
- Mentored new staff, fostering a culture of continuous improvement and high performance.
- Managed scheduling and staffing for optimal coverage during peak hours.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Cashier
Walmart
11.2015 - 06.2022
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer through diligent counting and reconciliation.
- Assisted customers with inquiries and product location to enhance shopping experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Implemented loss prevention techniques to minimize shrinkage and improve security.
- Supported inventory management by restocking shelves and organizing merchandise displays.
- Trained new cashiers on register operation and customer service protocols.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Custodian
PrimeFlight
05.2013 - 11.2015
- Maintained cleanliness of facilities, ensuring a safe environment for staff and customers.
- Operated cleaning equipment, including floor scrubbers and vacuum cleaners, with efficiency.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Assisted in inventory management of cleaning supplies, ensuring adequate stock levels.
- Collaborated with team members to uphold sanitation standards during peak operational hours.
- Trained new custodial staff on safety protocols and effective cleaning techniques.
- Developed efficient cleaning schedules to maximize productivity within assigned areas.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Checked in and stocked inventory throughout facility.
Customer Service Associate
Hastings Entertainment Inc
10.2011 - 01.2014
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Managed cash register and processed transactions efficiently.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained product knowledge to provide accurate information to customers.
- Trained new associates on customer service protocols and company policies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Lifestyles Manager
Hastings Entertainment Inc
10.2011 - 01.2013
- Coordinated personalized lifestyle services to enhance client satisfaction and engagement.
- Developed strong relationships with vendors to secure exclusive offers and services for clients.
- Researched local amenities, events, and resources to provide informed recommendations to clients.
- Delivered exceptional customer service by responding promptly to inquiries and resolving issues proactively.
Receptionist
Larry H Miller Chrysler Jeep Dodge
06.2010 - 06.2011
- Greeted and assisted customers, ensuring a welcoming atmosphere and positive first impressions.
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Scheduled service appointments and maintained accurate customer records using dealership management software.
- Processed incoming mail and packages, distributing to relevant staff in a timely manner.
- Coordinated with service advisors to communicate customer needs and appointment details effectively.
- Maintained cleanliness and organization of reception area, enhancing overall customer experience.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Certificate - Bookkeping
Coursera
High School Diploma -
Del Norte High School
Albuquerque, NMCertificate - Payroll
Coursera
11.2025
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Product knowledge
- Complaint handling
- Complex Problem-solving
- Guest services
- Assertiveness
- POS system operation
- Refunds and exchanges
- Account updating
- Employee management
- Refunds processing
- Calm and professional under pressure
- Teamwork and collaboration
- Computer skills
- Customer relations
- Understanding customer needs
- Issue and complaint resolution
- Retail store support
Certification
ADP Entry-level Payroll Specialist
Advancing Proficiency in U.S. Payroll Fundamentals
Exploring the Field of U.S. Payroll
Getting Started with U.S. Payroll Fundamentals
The Payroll Cycle
The Payroll Professional
Assets in Accounting
Bookkeeping Basics
Timeline
Customer Service Associate
Walmart
11.2015 - 06.2022
Customer Service Manager
Walmart
11.2015 - 06.2022
Cashier
Walmart
11.2015 - 06.2022
Custodian
PrimeFlight
05.2013 - 11.2015
Customer Service Associate
Hastings Entertainment Inc
10.2011 - 01.2014
Lifestyles Manager
Hastings Entertainment Inc
10.2011 - 01.2013
Receptionist
Larry H Miller Chrysler Jeep Dodge
06.2010 - 06.2011
Certificate - Bookkeping
Coursera
High School Diploma -
Del Norte High School
Certificate - Payroll
Coursera