Ashlee Wilcher
Fort Myers,FL
Summary
Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand. Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Swim Instructor
George Washington High School
Charleston, WV
08.2022 - 03.2023
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Took notes strengths and weaknesses of each child in class to track progress.
- Mentored and trained new swim instructors on best practices.
- Provided emergency first aid and CPR as needed.
- Motivated participants through one-on-one instruction and positive feedback.
- Demonstrated proper form and technique to prevent injury.
Lifeguard
South Hills Pool
Charleston, WV
2021.05 - 2022.08
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Responded to emergency situations in a timely, efficient manner.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
Front of House Team Member
Chick-fil-A
05.2019 - 04.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
George Washington High School
Charleston, WV04.2023
Skills
- Training Junior Team Members
- Sanitation Guidelines
- Customer Needs Assessments
- Customer Engagement
- Dietary Restrictions
- Menu Inquiries
- Team Goals
- Cleaning and Sanitizing
Timeline
Swim Instructor
George Washington High School
08.2022 - 03.2023
Lifeguard
South Hills Pool
2021.05 - 2022.08
Front of House Team Member
Chick-fil-A
05.2019 - 04.2022
High School Diploma -
George Washington High School
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