Ashlee Wilde
San Jose,CA
Summary
Motivated individual with experience in customer service and organization. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Library Support
City Of Stockton
08.2021 - 07.2023
- Handled check-in and check-out process of library materials at circulation desk.
- Increased library efficiency with diligent book cataloging, organization, and accurate recordkeeping.
- Assisted patrons in locating materials and utilizing library resources, improving user experience.
- Developed engaging programming for various age groups to encourage community involvement and promote the love of reading.
- Monitored library environments to maintain safe, hazard-free settings.
- Implemented innovative marketing tactics designed to increase awareness about library services among potential user groups.
- Collected fees, fines and donations for balanced library finances.
- Classified and coded different types of materials according to library policies and organizational standards.
Library Clerk
City Of San Jose
02.2005 - 06.2018
- Managed social media events and communication with members on NextDoor.
- Troubleshoot web-based computers and report to IT when necessary.
- Maintained inventory supplies and ordered when necessary.
- Maintained an organized library collection by accurately shelving books, periodicals, and other materials according to classification systems.
- Supported library operations by conducting regular inventory checks of materials to ensure accuracy of records and proper maintenance of collections.
- Contributed to a positive work culture by actively participating in staff meetings, training sessions, and professional development opportunities.
- Responded to emergency situations calmly and effectively by following established protocols for the safety and security of patrons and staff.
- Promoted a safe learning environment by enforcing library policies regarding noise levels and appropriate behavior effectively yet respectfully.
Education
Some College (No Degree) - Business Administration/Marketing
San Jose City College
San Jose, CA03.2025
Skills
- Internet Research
- Account Management
- Social Media Management
- Community Outreach
- Cash Register Operations
- Policy and Procedure Enforcement
- Youth Services
- Customer Service
- Technical Troubleshooting
- Training experience
Certification
- Defensive Driving, City of San Jose
- ServSafe Certified, City of San Jose
- Emergency Preparedness Behavioral and Mental Health Training, Santa Clara County
- Anti-Harassment and Discrimination Supervisor's Training, City of San Jose
Timeline
Library Support
City Of Stockton
08.2021 - 07.2023
Library Clerk
City Of San Jose
02.2005 - 06.2018
Some College (No Degree) - Business Administration/Marketing
San Jose City College
- Defensive Driving, City of San Jose
- ServSafe Certified, City of San Jose
- Emergency Preparedness Behavioral and Mental Health Training, Santa Clara County
- Anti-Harassment and Discrimination Supervisor's Training, City of San Jose
Similar Profiles
Brittney KronauerBrittney Kronauer
Environmental Control Officer at City of StocktonEnvironmental Control Officer at City of Stockton
Raymond Arnold IIIRaymond Arnold III
Rec Leader at City Of StocktonRec Leader at City Of Stockton
Alexis TreatAlexis Treat
Fire Call Taker at City of StocktonFire Call Taker at City of Stockton