Ashlee Williams
Dearborn Heights,MI
Summary
Customer Service Representative with five plus years of exprience, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Amazon Delivery Driver/Dispatcher
Proffessional Delivery Service
06.2019 - 08.2022
- Enhanced delivery efficiency by optimizing dispatch routes and schedules.
- Reduced customer complaints by closely monitoring delivery progress and communicating delays promptly.
- Increased dispatcher productivity with thorough training on routing software and communication tools.
- Ensured timely deliveries by coordinating effectively with drivers, warehouse staff, and customers.
- Maintained constant communication with drivers to provide updates and address any issues that arose.
- Coordinated with drivers, customers, and warehouse staff to resolve any delivery issues or concerns.
Environmental Team Lead
Aramark
04.2015 - 03.2019
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Customer Service Representative
Spar Marketing
07.2010 - 01.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Clarenceville High School
Livonia, MI2008
Skills
- Microsoft Excel
- Microsoft Office Suite
- Microsoft PowerPoint
- Communication
- Interpersonal Skills
- Active listening
- Empathy
- Patience
- Team work
- Dispute Resolution
- Building rapport
- Multi-line phone talent
Timeline
Amazon Delivery Driver/Dispatcher
Proffessional Delivery Service
06.2019 - 08.2022
Environmental Team Lead
Aramark
04.2015 - 03.2019
Customer Service Representative
Spar Marketing
07.2010 - 01.2015
High School Diploma -
Clarenceville High School