Summary
Overview
Work History
Education
Skills
Timeline
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Toyia Giles

Monroe,LA

Summary

Quality Assurance professional with comprehensive experience in ensuring product quality and compliance with industry standards. Demonstrates strong analytical skills and methodical approach to identifying and resolving issues. Adept at collaborating with cross-functional teams to achieve optimal results and adapt to evolving project needs. Highly reliable with expertise in software testing, process improvement, and risk management.

Overview

5
5
years of professional experience

Work History

Quality Assurance Analyst

Dean Morris L.L.C
08.2024 - Current
  • Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
  • Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
  • Improved product quality by implementing rigorous testing processes and protocols.
  • Served as a trusted advisor to senior management on matters related to quality assurance, contributing valuable insights that informed strategic decision-making processes.

Foreclosure Processor

Dean Morris L.L.C
01.2022 - Current
  • Processing foreclosure files under the direction of attorneys, utilizing the firm's case management system to capture and store information, manage files, prepare documents, and monitor timeline
  • Take the steps necessary to ensure that the process meets all deadlines and communicate with vendors, attorneys, and authorities when needed
  • Review and analyze all provided documents to determine acceptability
  • Order all necessary documents to complete the loan file including: employment verification, title, appraisals; obtain payoffs and releases, credit reports, OFAC, flood certs, homeowners insurance, and other required documents
  • Answer inquiries from the clients regarding judicial procedures, court appearance, trial dates, adjournments, outstanding warrants, collect and post payments to clients account
  • Assists Public Defender Attorney with the application process and help gather all critical information to help with caseloads and assign cases according to Clerk of Court guidelines
  • Prepare daily reports for corrections submitted by the courts indicating the nature and the number of cases opened and closed in the preceding month
  • Audited mortgage lenders' closed loan files, reviewing legal and credit documents ensuring state and Federal Fair Lending
  • Audit of Closed Loans based on GNMA, FNMA and VA Guidelines.
  • Analyzed a sample of 10% of closed loan files (retail and wholesale) for compliance with federal regulations (ECOA, RESPA, etc.) and prepared the Findings Reports for management

Mortgage Analyst

New Rez L.L.C
01.2020 - 01.2022
  • Delivered exceptional service to clients facing financial hardship by working closely with loss mitigation teams to develop feasible repayment plans.
  • Reduced application processing time, effectively prioritizing and managing a high volume of mortgage applications.
  • Leveraged advanced analytical skills when reviewing complex tax returns and financial statements for high net worth clients.
  • Conducted extensive market research to stay current on industry trends, providing valuable insights for portfolio management.

Education

Nursing

University of Louisiana At Monroe
Monroe, LA

Skills

  • Quality assurance
  • Quality processes
  • Data analysis
  • Mentoring and training
  • Loan servicing
  • Microsoft Excel
  • Document review
  • Loan origination
  • Conflict de-escalation
  • Banking
  • Transaction monitoring

Timeline

Quality Assurance Analyst

Dean Morris L.L.C
08.2024 - Current

Foreclosure Processor

Dean Morris L.L.C
01.2022 - Current

Mortgage Analyst

New Rez L.L.C
01.2020 - 01.2022

Nursing

University of Louisiana At Monroe

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Toyia Giles