Ashlee Willis
Milwaukee,WI
Summary
Adept at complaint handling and critical thinking, I significantly enhanced customer satisfaction at Aero Trek by resolving issues swiftly and tailoring solutions to individual needs. My background in client relations and problem-solving abilities, honed across roles at Amazon and Guaranty Bank, consistently fostered positive outcomes and loyalty, demonstrating a proven track record in service excellence. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Customer Service Account Manager
Aero Trek
01.2019 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained detailed records of customer interactions, ensuring accurate account information at all times.
- Increased overall customer satisfaction through attentive listening during meetings with clients which led to better understanding their individual goals resulting in tailored solutions that met their specific needs.
- Managed a portfolio of diverse accounts, providing personalized attention to each client''s unique needs.
Customer Service Representative
Amazon
11.2017 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Bank Teller
Guaranty Bank
03.2014 - 09.2017
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
Harold S Vincent
Milwaukee, WI06.2009
Skills
- Complaint Handling
- Email Etiquette
- Escalation management
- Critical Thinking
- Problem Resolution
- Paperwork Processing
- Brand representation
- Conflict Mediation
- Customer satisfaction measurement
- Problem-solving abilities
- Service recovery
- Call center experience
- Client Relations
- Product Knowledge
Timeline
Customer Service Account Manager
Aero Trek
01.2019 - Current
Customer Service Representative
Amazon
11.2017 - 01.2019
Bank Teller
Guaranty Bank
03.2014 - 09.2017
High School Diploma -
Harold S Vincent