Ashlee Wind
Summary
Organized and detail-oriented individual with proven ability to effectively manage and motivate student learning. Collaborates with fellow professionals to promote stimulating learning environment. Offers strong organizational and student engagement skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Substitute Teacher
KUSD
03.2022 - Current
- Researched and selected age-appropriate materials and resources for classroom instruction.
- Developed creative instructional strategies to keep students engaged and motivated.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed lesson plans designed by absent teachers.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed lesson plans to align with grade-level standards and objectives.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Monitored student behavior and administered discipline as needed.
- Operated computers or audio-visual aids to supplement presentations.
- Utilized variety of instructional strategies to meet individual student needs.
- Supervised lunchroom and recess activities.
- Counseled students with adjustment or academic problems.
- Monitored student progress and provided feedback to students, parents and school administrators.
COVID-19 Contact Tracer
Maxim Healthcare
01.2022 - 08.2022
- Lent daily assessment of health screen and symptom data.
- Performed record keeping by logging client information within secure contact-tracing software.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
Medical Office Manager
Pain Physicians Of Wisconsin
11.2020 - 07.2021
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Organized and updated databases, records and other information resources.
- Assisted with regulatory issues such as compliance.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Developed close working relationships with front office and back office staff.
- Oversaw accounting, budgeting, and financial reporting.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Addressed and remedied all patient or team member issues.
- Completed bi-weekly payroll for 20 employees.
- Managed 20 employees with various personalities and from different cultures for a 4-physician practice.
Clinic Coordinator
Advanced Pain Management
01.2014 - 11.2020
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Verified patient insurance coverage and collected required co-payments.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Performed medical records management, including filing, organizing and scanning documents.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Education
Associate of Science - Medical Assisting
Herzing University
Kenosha, Wi12.2011
Skills
- Disciplinary Procedures
- Special Education
- Class Engagement
- Behavior Management
- Financial Analysis
- Department Leadership
- Supply Distribution
- Managing Medical Practices
- Ability to Be Flexible
- Small Group Leadership
- Classroom Management
- Teaching Life Skills
Certification
- AAMA Certification - 60 CEUs every 5 years
- Short term Sub Training - 14 hours every 3 years
Timeline
Substitute Teacher
KUSD
03.2022 - Current
COVID-19 Contact Tracer
Maxim Healthcare
01.2022 - 08.2022
Medical Office Manager
Pain Physicians Of Wisconsin
11.2020 - 07.2021
Clinic Coordinator
Advanced Pain Management
01.2014 - 11.2020
Associate of Science - Medical Assisting
Herzing University