Ashlee Wishon
Madison,NC
Summary
Personable and dedicated Customer Service Representative with extensive experience in the field. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Bartender
Willie's Honky Tonk Tavern
Winston-Salem, NC
02.2024 - Current
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
Inventory Specialist
WIS Inventory
Kernersville, NC
01.2024 - 03.2024
- Maintained accurate and up-to-date inventory records.
- Investigated discrepancies between physical count and computer records.
- Ensured proper storage conditions for all items in the warehouse.
- Created reports on inventory activity, shortages, overages..
- Utilized barcode scanners to quickly update inventories in the system.
- Identified obsolete or slow moving items for disposal or sale at discounted prices.
Health Care Assistant
Planned Parenthood
Winston-Salem, NC
02.2023 - 02.2024
- Provided assistance to patients with activities of daily living, such as bathing and dressing.
- Organized medical records for patient care plans and ensured accuracy.
- Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
- Prepared beds and equipment for use by healthcare professionals.
- Transported patients to different locations within the facility or to appointments outside the facility.
- Performed routine tests, such as blood glucose monitoring, height and weight measurements and vision screenings.
- Assisted with cleaning of rooms between patients; restocked supplies as needed.
- Answered call lights promptly and responded to patient requests in a timely manner.
- Maintained a clean work environment by following infection control policies and procedures.
- Actively participated in team meetings discussing patient cases and best practices.
Medical Records Specialist
WellCare Health Plans Inc.
Remote, NC
01.2022 - 09.2022
- Reviewed medical records to ensure accuracy and completeness.
- Collected, filed, scanned, and retrieved confidential patient information.
- Analyzed data for trends in healthcare utilization and costs.
- Identified discrepancies between paper and electronic records.
- Maintained accurate documentation of all activities related to medical records.
- Compiled statistical reports on patient care and services provided by physicians or other health professionals.
- Documented patient histories in accordance with established standards.
- Created summaries of clinical visits utilizing standard templates as necessary.
- Performed data entry into electronic health record systems.
- Processed requests for copies of patient medical files within designated timeframes.
- Ensured that all required forms were completed accurately and completely prior to storage or release.
- Answered inquiries regarding the status of patient records or their availability.
- Adhered to HIPAA guidelines when handling protected health information.
- Assisted with chart preparation for upcoming appointments or surgeries.
Front Desk Receptionist
Massage Envy
Winston-Salem, NC
10.2020 - 01.2022
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Office Assistant Intern
Foodlion Grocery Store
Pilot Mountain, NC
03.2020 - 10.2020
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Verified and recorded cash totals from daily receipts.
- Analyzed and reconciled discrepancies in cash balances.
- Counted currency for each transaction to ensure accuracy of amounts received or disbursed.
- Balanced assigned drawers on a daily basis using manual calculations or computerized systems.
Education
Certificate - Electronic Health Records
Forsyth Technical Community College
Winston Salem12.2021
High School Diploma -
Sheets Memorial Christian School
05.2010
Certified Electronic Health Records Specialist -
CE course
Skills
- Microsoft Office Suite
- Customer Service
- Problem Solving
- Troubleshooting
- Multi-line Phone Systems
- Computer Literacy
- Attention to Detail
- Multi-tasking
- Food Service
- Basic accounting
- Beverage Preparation
- Handling Difficult Customers
- Organizational ability
- Customer service expertise
- Outgoing Personality
Timeline
Bartender
Willie's Honky Tonk Tavern
02.2024 - Current
Inventory Specialist
WIS Inventory
01.2024 - 03.2024
Health Care Assistant
Planned Parenthood
02.2023 - 02.2024
Medical Records Specialist
WellCare Health Plans Inc.
01.2022 - 09.2022
Front Desk Receptionist
Massage Envy
10.2020 - 01.2022
Office Assistant Intern
Foodlion Grocery Store
03.2020 - 10.2020
Certificate - Electronic Health Records
Forsyth Technical Community College
High School Diploma -
Sheets Memorial Christian School
Certified Electronic Health Records Specialist -
CE course