Summary
Overview
Work History
Education
Skills
Timeline
Generic

ASHLEE YOUNG

Oxford,PA

Summary

Dynamic professional with extensive experience in customer service and office administration at Unionville Chadds Ford School District and the University of Pennsylvania New Bolton Center. Proven ability to resolve conflicts and maintain confidentiality while managing records. Skilled in active listening and problem-solving, fostering strong relationships with parents, clients and staff to enhance operations and overall client satisfaction.

Overview

27
27
years of professional experience

Work History

Attendance Secretary

Unionville Chadds Ford School District
Unionville, PA
09.2023 - Current
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Reviewed excuse notes and documents for authenticity and issued passes allowing students to leave early.
  • Resolved issues with parents using active listening skills to de-escalate difficult situations.
  • Prepared reports and compiled attendance information for submission to school district and state.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Maintained accurate records of attendance and absences for all students and staff in the school.
  • Handled confidential information regarding students carefully and with discretion.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Answered office phone and greeted visitors to assist callers or screen individuals entering school.
  • Promoted collaborative teamwork and loyalty among school staff by modeling empathy and compassion.
  • Organized and maintained files to store absence excuse paperwork from doctors, parents and guardians.
  • Communicated with parents, teachers and members of public with patient demeanor.
  • Monitored tardiness, excused and unexcused absences, and early dismissals by verifying notes from parents and guardians or other authorized personnel.
  • Issued admit slips for students after absence or late arrival.
  • Informed parents of unexcused student absences to discuss with student and take corrective action.

Business Owner

Young N Wild Party Rentals LLC
Oxford, PA
05.2017 - Current
  • Promoted business via social media to generate leads and maximize brand identity.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Client Service Representative

University Of Pennsylvania
Kennett Square, PA
08.2000 - 08.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Communicated with clients regarding account services, statements, and balances.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
  • Trained and supervised junior customer service representatives on best practices to meet organization goals.
  • Offered personalized solutions to meet customer requirements and close sales.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Sought ways to improve processes and services provided.
  • Trained new personnel regarding company operations, policies and services.

Dietary Aide

Ware Presbyterian Village
Oxford, PA
09.1998 - 08.2000
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Followed all food safety regulations while preparing meals for patients.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Upheld efficiency of meal services by pre-setting tables before patients arrived.
  • Distributed food during busy peak periods to drive customer satisfaction.

Education

High School Diploma -

Oxford Area High School
Oxford Pa

Skills

  • Customer service
  • Communication skills
  • Office administration
  • Conflict resolution
  • Confidentiality management
  • Problem solving
  • Front desk operations
  • Professional demeanor
  • Problem-solving
  • Issue response and resolution
  • Multitasking
  • Office equipment operation
  • Initiative-taking
  • Appointment scheduling
  • Visitor management
  • Active listening
  • Time management
  • Team collaboration
  • Attendance tracking
  • Record management
  • Data entry

Timeline

Attendance Secretary

Unionville Chadds Ford School District
09.2023 - Current

Business Owner

Young N Wild Party Rentals LLC
05.2017 - Current

Client Service Representative

University Of Pennsylvania
08.2000 - 08.2022

Dietary Aide

Ware Presbyterian Village
09.1998 - 08.2000

High School Diploma -

Oxford Area High School

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ASHLEE YOUNG