Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
15
15
years of professional experience
Work History
Nurse Recruiter
Triage Staffing Inc.
01.2023 - Current
Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Developed recruiting strategies to identify qualified candidates and build network.
Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
Healthcare Recruiter
Ventura Medstaff
08.2021 - 01.2023
Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Pre-screened resumes prior to sending.
Completed human resource operational requirements by scheduling and assigning employees.
Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Utilized social media sites to recruit new candidate.
Insurance Recovery Specialist
HMS
11.2018 - 08.2021
Generated, posted and attached information to claim files.
Researching and providing documentation to show overpayments made by insurance companies.
Calculated adjustments, premiums and refunds.
Checked documentation for accuracy and validity on updated systems.
Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Maintained confidentiality of patient finances, records, and health statuses.
Created the training and mentoring program for all new hires.
Lead Educator - Toddlers
Atonement Child Care Center
04.2015 - 10.2018
Managed and trained all staff for the toddler room.
Actively encouraged children to develop their communication, problem-solving and social skills.
Implemented curriculum to enhance classes with learning-focused activities.
Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Assisted in preparation of meals and snacks to provide children with proper nutrition.
Gathered materials and resources to prepare for lessons and activities.
Merchants Customer Service
First Data
04.2012 - 10.2012
Handled calls promptly and with courteous professionalism.
Maintained working knowledge of products, accounts, representatives, tools and systems.
Completed call documentation while speaking with customers.
Answered in-depth questions about company offerings, service policies and benefits of each plan.
Navigated multiple computer systems expertly to handle customers' sales and service needs.
Researched client requests to create best possible solutions for diverse needs.
Troubleshot sales and service operations to increase profitability and bring positive organizational change.
Customer Service Specialist
Shopko
08.2008 - 04.2012
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Complied with company policies and procedures by encouraging positive and effective work environment among employees.
Provided primary customer support to internal and external customers.
Handled bank deposits along with keeping accurate and detailed records of the safe.