Ashlee Zetzer
West Bend
Summary
Dynamic professional with extensive experience in veterans advocacy at the Veterans Resource Center UWO. Skilled in problem resolution and data management, I excelled in enhancing customer service and safeguarding sensitive information. My background in public safety and compassionate care as a Certified Nursing Assistant reflects my commitment to service and well-being.
Overview
11
11
years of professional experience
Work History
Folds of Honor Speaker
Folds of Honor
Owasso
02.2025 - Current
- Supported fundraising initiatives through public speaking engagements
Veterans Resource Representative
Veterans Resource Center UWO
Oshkosh
09.2022 - Current
- Answer inbound calls, chats, and emails to facilitate customer service
- Assist veterans and their dependents with federal and state education benefits
- Input documents into Perceptive Content
- To maintain a positive work environment and communicate with employees and students
- Safeguards personally identifiable information
Security Forces Member
United States Air Force
Edwards
03.2018 - 12.2021
- Answered non-emergency and emergency calls for assistance
- Applied extensive training in law enforcement and combat tactics to protect stateside bases
- Patrolled via motorized vehicles, all-terrain vehicles, and walking
- Operated speed measuring, drug and alcohol, and breath test devices to promote driving safety
- Conducted operations using various light and heavy infantry weapons and tactics
Certified Nursing Assistant
Aurora Medical Center
Grafton
01.2017 - 03.2018
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness
- Conducted routine checks on patient vitals, blood pressure, blood sugar, and heart rate
- Observed and reported unusual symptoms and changes to the charge nurse
- Collected specimens, monitored vitals, and maximized patient comfort to maintain an optimal environment
Dining Assistant
Cedar Community
West Bend
01.2014 - 03.2018
- Provided exceptional service to the high volume of daily residents
- Set up tables and counters to prepare dining and serving areas
- Prepared salads and garnishes to assist kitchen staff
- Relayed orders and special requests to cooks
- Maintained order and cleanliness of work areas to conform with health codes
- Communicated with kitchen staff to prepare for and serve residents
Certified Nursing Assistant
Cedar Community
West Bend
03.2016 - 01.2017
- Answered signal lights, bells, or intercom systems to determine resident needs
- Facilitated activities of daily living, personal hygiene management, feeding, and ambulation
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers
- Used mobility devices to transport patients
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
Education
Some College (No Degree) - General Studies
Moraine Park Technical College
West BendSome College (No Degree) - Criminal Justice
Security Forces Academy
San Antonio, TXSome College (No Degree) - Biomedical Sciences
University of Wisconsin - Oshkosh
Oshkosh, WISkills
- Computer Skills
- Organizational Skills
- Supervision & Leadership
- Problem Resolution
- Critical Thinking
- Customer Service
- Data Management
- Conflict Resolution
- Medical Terminology Knowledge
- Security Operations
- Public Safety
- Combat Training
- Veterans advocacy
- Infection Control Procedures
- Verbal and Written Communication
- Privacy and Confidentiality
- Service Oriented
References
References available upon request.
Timeline
Folds of Honor Speaker
Folds of Honor
02.2025 - Current
Veterans Resource Representative
Veterans Resource Center UWO
09.2022 - Current
Security Forces Member
United States Air Force
03.2018 - 12.2021
Certified Nursing Assistant
Aurora Medical Center
01.2017 - 03.2018
Certified Nursing Assistant
Cedar Community
03.2016 - 01.2017
Dining Assistant
Cedar Community
01.2014 - 03.2018
Some College (No Degree) - General Studies
Moraine Park Technical College
Some College (No Degree) - Criminal Justice
Security Forces Academy
Some College (No Degree) - Biomedical Sciences
University of Wisconsin - Oshkosh
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