Ashlee Holt
Summary
Detailed and analytical Veterinary Hospital Manager with 10 years of animal care experience and treatment. Accomplished in building relationships with clients when delivering exceptional animal care. Ambitious hospital manager with solid history of success in veterinary operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 10 years of related experience and pursuing new professional challenges with room for advancement. Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well-versed in motivating and retaining employees, building relationships with residents and families and achieving the requirements for continued accreditation. Patient-focused Hospital Manager equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
10
10
years of professional experience
Work History
Veterinary Hospital Manager
Countryside Veterinary Clinic
Richmond, VA
04.2019 - 04.2023
- Planned and prepared workflow schedules, delegating tasks for 12 member team.
- Collaborated with assistant hospital manager to develop strategies for achieving sales and profit goals.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Conducted job interviews, led employee performance evaluations with constructive feedback.
- Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Educated pharmacy assistants on medication assistance, ordering and insurance issues.
- Led and motivated 12 employees through supervision, training and coaching on duties and daily operational activities.
- Explained policies, procedures and services to patients.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Recruited, hired and trained new medical and facility staff.
Veterinary Nurse
Countryside Veterinary Clinic
Richmond, VA
09.2017 - 09.2018
- Assisted veterinarians in examining animals.
- Performed imaging with ultrasound and x-ray and interpreted results.
- Monitored animals' recovering from surgery and notified veterinarians of any changes.
- Administered and monitored anesthesia for surgeries and operations.
- Prepared surgical equipment and passed instruments and materials to veterinarians during surgical procedures.
- Adhered to high standards of safety, cleanliness and professionalism.
- Performed venipunctures and dressed animals' wounds.
- Assisted veterinarians in examining animals.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Offered medical advice and support to families to assist geriatric and terminally ill pets.
- Used non-aggressive animal management to restrain animals during examinations or vaccinations.
Veterinary Assistant
Carson Valley Veterinary Hospital
Minden, NV
01.2015 - 09.2017
- Used IDEXX to analyze bloodwork and samples and diagnose conditions and diseases.
- Strategically scheduled patient appointments to maintain workflows.
- Organized, labeled and restocked supplies and pet food.
- Performed physical examinations and record case history, weight, temperature and other vitals.
- Prepared animals for surgery, including clipping, scrubbing, and disinfecting operative site.
- Performed imaging with ultrasound and x-ray and interpreted results.
- Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols.
- Assisted veterinarian with treatment of wounds, vaccination administration, and operations.
Veterinary Administrator
COTA Veterinary One LLC
Richmond, VA
05.2023 - 08.2024
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system to process personnel information and produce reports.
- Recruited, hired and trained new medical and facility staff.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Communicated with patients with compassion while keeping medical information private.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Explained policies, procedures and services to patients.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
Medical Diagnostic Sales Representative
Ellie Diagnostics
Louisville , KY
08.2023 - Current
- Developed sales strategies to increase market share and revenue growth.
- Identified key decision makers in target accounts and established relationships with them.
- Conducted product demonstrations, presentations and customer education sessions for medical diagnostic products.
- Researched and analyzed competitive intelligence data to identify opportunities for business growth.
- Provided technical support to customers on the use of medical diagnostic products.
- Maintained a detailed knowledge of all products, services, applications, pricing policies and promotions.
- Generated reports detailing customer feedback from field visits and interactions with customers.
- Negotiated contracts with customers for the purchase of medical diagnostic products.
- Prepared weekly progress reports that outlined sales objectives achieved during the week.
- Met or exceeded quarterly sales goals by developing new accounts while maintaining existing ones.
- Participated in clinical trials conducted at hospitals using company's medical diagnostic products.
- Attended conferences, trade shows and other industry events to stay abreast of current trends in medical diagnostics technology.
- Collaborated with internal departments such as marketing, customer service, engineering, operations and finance teams to ensure successful delivery of customer requirements.
- Managed a territory budget by tracking expenses related to travel, lodging, meals and other related costs associated with sales activities.
- Created promotional materials such as brochures, flyers, emails and web content that highlighted company's product offerings.
- Analyzed customer data such as demographics and usage patterns to develop targeted campaigns aimed at increasing sales volume.
- Assisted in resolving any customer complaints related to the use of medical diagnostic products in a timely manner.
Education
Bachelor of Science - Pre-Veterinary Medicine
Wytheville Community College
Wytheville, VA05-2026
High School Diploma - Advanced Diploma
Meadowbrook High School
2009
Biology Pre-Med
Norfolk State University
Skills
- Medication dispensing
- Maintaining treatment notes
- Post-surgical clean up and OR sanitation
- Customer service skills
- Pre-anesthetic preparation
- Monitoring recovery
- General anesthesia recovery
- Client education
- Product and service knowledge
- Staff development
- Time Management
- Sales monitoring
- Inventory management
- Staff training and development
- Records maintenance
- Patient safety
- Schedule management
- Healthcare delivery
- Patient relations
- Personnel management
- Health information systems
- Facility oversight
- Staff supervision
- Decision-making
- Employee retention strategies
- Regulatory requirements
- Quality assurance controls
- Hospital coordination
- Records management
- Accreditation support
- Performance metrics
- Customer service
- Census goals
- Multitasking
Professional Refrences
Upon Request
Timeline
Medical Diagnostic Sales Representative
Ellie Diagnostics
08.2023 - Current
Veterinary Administrator
COTA Veterinary One LLC
05.2023 - 08.2024
Veterinary Hospital Manager
Countryside Veterinary Clinic
04.2019 - 04.2023
Veterinary Nurse
Countryside Veterinary Clinic
09.2017 - 09.2018
Veterinary Assistant
Carson Valley Veterinary Hospital
01.2015 - 09.2017
Bachelor of Science - Pre-Veterinary Medicine
Wytheville Community College
High School Diploma - Advanced Diploma
Meadowbrook High School
Biology Pre-Med
Norfolk State University
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