Ashlee Dickson
Elk Grove,CA
Summary
Organized and dedicated Real Estate Operations Manager with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated and strong work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Operations Manager
Top Producing Real Estate Team
Sacramento, CA
02.2018 - Current
- Established positive and effective communication among all parties involved in a transaction reducing miscommunications and missed deadlines.
- Prepare and execute real estate documents for listing and sales transactions.
- Devised processes to boost long-term business success and increase profit levels.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduling appointments, meetings, and travel.
- Developed and updated spreadsheets and databases to track, analyze, and report performance and sales data.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Coached new employees/agents on administrative procedures, company policies, and performance standards.
- Coordinated appointments to show marketed properties.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Advised executive leaders in decision-making processes.
- Increased customer engagement through social media.
Owner/Operator/Creator
Self-employed Online Business
Elk Grove, CA
03.2006 - 02.2018
- Managed day-to-day business operations.
- Consulted with customers to assess needs and create optimal final products.
- Created and monitored promotional approaches to increase sales and profit levels.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission, and operational plans.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Uploaded digital media to online storefronts for advertising and sales purposes.
- Completed up to 100 sales and shipments every week.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
High School Diploma -
Snohomish High School
Snohomish, WASkills
- Self-motivated, able to work remotely with no direct in-person supervision
- Problem Anticipation and Resolution
- Positive, trustworthy, and dependable
- Strong attention to detail
- Strong organizational, multitasking, prioritization, and time management skills
- Originality and Creativity
- Planning and Implementation
- Proficient in Metrolist, Skyslope, CAR Forms, and DocuSign
- Data Entry and Maintenance, ie: Excel, Google
- Calm and Professional Under Pressure
Timeline
Operations Manager
Top Producing Real Estate Team
02.2018 - Current
Owner/Operator/Creator
Self-employed Online Business
03.2006 - 02.2018
High School Diploma -
Snohomish High School