ASHLEE E. BENNETT
Mohave Valley,AZ
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments seeking a remote job that is rewarding and fast paced. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Office Manager
Right Price Realty
04.2023 - 06.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated reports, managed accounts, and generated reports for company database
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Developed and maintained successful relationships with over 30 vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Front Office Receptionist
US Southwest - Ann L Pettit
10.2021 - 04.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Tracked customer service cases and updated service software with customer information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met customer call guidelines for service levels, handle time and productivity.
Recreation Supervisor
City Of Bullhead
04.2007 - 09.2019
- Coordinated over 100 staff volunteers to supervise events and facilitate scheduled activities.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
- Researched, planned and organized mentally stimulating activities for individuals between ages of 3 and 80+.
- Conducted training seminars, staff meetings, coaching clinics and community meetings to promote organization and educational opportunities.
- Cultivated positive relationships with youths and team members using good judgment, active listening and social perceptiveness.
- Enforced safety procedures and protocols among staff and students to maximize safety.
- Scheduled events in recreation facilities and monitored facility conditions.
Education
Real Estate Salesperson - Real Estate
The CE Shop
Online02.2023
High School Diploma -
Mohave High School
Bullhead City, AZ05.2004
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Database Administration
- Credit Card Payment Processing
- Priority Management
- Microsoft Excel
- Typing Proficiency
- Workflow Planning
- Information Protection
- Written Communication
- Customer Relations
- Report Writing
- Mail Handling
- Office Management Software
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Accomplishments
- Coordinated over 50 special public and private events.
- Won the position of Publicity Chair for the Colorado River Women's Council
- Helped develop and sat on the Gary Keith Park Board
- Completed the 90 hour Real Estate Salesperson Course
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 100 in the development of The Colorado River Regatta.
- Developed and launched a successful app for the Colorado River Regatta which reached over 50,000 people.
- Responded to over 60 customer inquiries each day.
- Oversaw the Daily Tracking project, resulting in a more organized streamline process.
Timeline
Office Manager
Right Price Realty
04.2023 - 06.2023
Front Office Receptionist
US Southwest - Ann L Pettit
10.2021 - 04.2023
Recreation Supervisor
City Of Bullhead
04.2007 - 09.2019
Real Estate Salesperson - Real Estate
The CE Shop
High School Diploma -
Mohave High School
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