Ashlei Chatmon-James
Silver Springs,FL
Summary
Dedicated and tenacious customer service professional with a proven track record of exceeding expectations and delivering on commitments. Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
9
9
years of professional experience
Work History
Program Specialist II
Eversana Life Science Services
04.2022 - Current
- Provide dedicated, personalized support delivered via online portal
- Taking 60+ calls daily
- Complete investigations and answer questions regarding insurance benefits, including information about coverage and out-of-pocket costs
- Assist with prior authorization and medical necessity processes, benefit verification and prior authorization assistance
- Administer comprehensive searches for alternate reimbursement resources, such as state and federal assistance programs, and enrollment assistance for qualified patients
- Respond to inquiries from customers, sales representatives and business partners, and follow up on requests in a timely, courteous and professional manner
- Maintain positive attitude and a helpful approach to customers and clients
- Enter orders, change orders, track shipments, and enter customer notes to complete customer/consumer transactions
- To include maintaining logs and records as required
- Process patient assistance applications according to business rules of program
- Other tasks and projects as assigned.
- Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
Client Service Representative I
Ciox Health
04.2023 - Current
- Processing of Legal, Patient, and Insurance request
- Receives incoming request for information pertaining to medical records
- Data time and date stamps all requests and highlights pertinent data to facilitate processing
- Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines
- Complete release of information requests; including retrieving medical charts and returning charts, copying/scanning medical records
- Electronically transmit medical records to processing operations departments
- Performing quality checks on all work to assure accuracy of all release
- Insure proper invoicing of Patient's request.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
Driver
Lyft
10.2018 - 05.2023
- Greet customers upon their exit and entry into vehicle
- Maintain vehicle sanitation to ensure high levels of customer service
- Comply with all traffic laws while transporting customers
- Maintain a log to track mileage and gas expenses.
Accounts Receivables Specialist
First Data
01.2018 - 09.2019
- Handled high volume of in-bound calls pertaining to delinquent merchant accounts 100+ calls daily
- Managed emails
- Document all account activities via tracking system
- Utilized skip tracing to maintain account information
- Processing credit memos and refunds.
- Posting payments to customer accounts.
- Raising and sending invoices to customers.
- Follow-up on overdue Invoices
- Assisted in new hire training.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
Store Manager
Affordable Cell
02.2015 - 01.2018
- Develop and implement operational policies and procedures to enhance productivity
- Increased sale orders through upselling additional products and services
- Handled communications with clients via phone, email and/or mail regarding delinquent accounts
- Responsible for leading the team in key daily managerial tasks by opening/closing the store location
- Ensured appropriate sanitation and disinfecting activities at end of shifts
- Addressed and resolved customer complaints as needed.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
High School Diploma -
Cerritos High School
Cerritos, CA06.2002
Skills
- HIPAA
- Accounts Receivable
- Medical Records
- Upselling
- Medical Terminology
- Office Management
- Order Entry
- Epic
- Customer Support
- Call center experience
- Customer Focus
- Data Entry
- Customer Service
- Payment Processing
- Microsoft Office
- Transaction Processing
Timeline
Client Service Representative I
Ciox Health
04.2023 - Current
Program Specialist II
Eversana Life Science Services
04.2022 - Current
Driver
Lyft
10.2018 - 05.2023
Accounts Receivables Specialist
First Data
01.2018 - 09.2019
Store Manager
Affordable Cell
02.2015 - 01.2018
High School Diploma -
Cerritos High School
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