Ashlei Drumgo-Santana

• Oversaw enrollment process for families, ensuring smooth transitions and effective communication.
• Collaborated with Head of School and Director of Ops to uphold school policies and procedures.
• Created tracking systems for onboarding staff and students.
• Tracked on-site admissions data and participated in monthly enrollment audits.
• Conducted quarterly audits to maintain compliance and improve operational efficiency.
• Coordinated professional development sessions for staff on childcare best practices.
• Managed daily operations, including scheduling tasks and assigning duties for early learning programs.
• Fostered strong relationships with parents and guardians to enhance communication effectiveness.
• Provided mentorship to newly hired employees on company programs and standards.
• Coordinated daily activities and schedules for children in early learning programs.
• Supported teachers in classroom management and lesson preparation tasks.
• Maintained records of children's progress and developmental milestones consistently.
• Ensured compliance with company policies and procedures related to project management activities.
• Guided employees in handling difficult or complex problems.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
• Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
• Recruited, interviewed and selected employees to fill vacant roles.

Personal assistant to Sarah Rotenstreich, founder of the Batsheva organization.

• Managed executive calendars and scheduled meetings for senior leadership team.
• Prepared detailed reports and presentations for board meetings and client briefings.
• Liaised with vendors to procure office supplies and manage service contracts.
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• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Researched and sourced publishers to cover events and fundraisers.
• Maintained company confidence and protected business operations by keeping sensitive information confidential.
• Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
• Tackled and addressed top-level, high-priority issues with professional administrative discretion.
• Assisted in developing policies and procedures pertaining to office administration matters.
• Oversaw inventory control processes ensuring availability of supplies at all times.
• Followed proper accounting and bookkeeping procedures to support audits.
• Conducted research and collected and analyzed data to prepare reports and documents.
• Organized catering services by selecting menu items, negotiating prices, ordering food and beverages, setting up buffet areas.
• Created floor plans, seating arrangements, and other visuals as needed for each event.
• Drafted and edited confidential correspondence and internal communications.
• Compiled confidential information into organized folders for easy access by the COO when needed.
• Provided administrative support to the COO, including calendar management, scheduling meetings, and organizing travel arrangements.

• Assisted in developing and implementing HR policies and procedures for the preschool.
• Created a tracking system for staff and student onboarding for new hires.
• Maintained employee records in compliance with regulatory standards and privacy policies.
• Submitted DOH documents (permit renewal, background checks, fingerprints, medical documents, etc.).
• Maintained building functions (lighting, plumbing, ordering supplies, building access, etc.).
• Coordinated with state inspectors to handle campus inspections (DOH, DOB, DOE and DOH).
• Oversaw compliance with health and safety regulations in the facility. Coordinated parent communication through newsletters, meetings, and events.
• Coordinated parent communication through newsletters, meetings, and events.
• Assisted with the recruitment process by posting job openings, scheduling interviews, and verifying candidate qualifications.
• Conducted employee onboarding activities including orientation, benefits enrollment, and new hire paperwork.
• Coordinated schedules for staff and resources to ensure smooth functioning.
• Developed relationships with external recruitment agencies for talent sourcing support.
• Ensured compliance with hiring policies and maintained accurate records of candidates.
• Developed job postings and worked with internal teams to ensure accuracy of job descriptions.
• Created and maintained relationships with recruitment agencies, universities, colleges, and other external resources to identify potential candidates.

• Track the hiring status of candidates using the company's HRIS.
• Facilitated in-person harassment awareness training sessions for production talent, and crew members.
• Created recruitment strategies to ensure all needs of the roles.
• Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
• Maintained and developed a system for payroll processing and employee records.
• Worked closely with labor relations on union-related instances, including grievances and terminations.
• Supervised daily operations across multiple airport departments.
• Led training sessions for new employees on operational procedures.
• Performed routine audits to ensure 100% guest satisfaction, and NYC safety guidelines and regulations.
• Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
• Collaborated with management team on long-term strategic planning initiatives for the organization.
• Partnered in the reopening of the newly renovated LaGuardia Airport, Terminal B.

• Managed executive calendars and scheduled meetings for senior leadership teams.
• Coordinated travel arrangements and itineraries for domestic and international trips.
• Organized and maintained confidential files and documentation for executive review.
• Facilitated communication between departments to streamline project workflows.
• Prepared briefing materials and presentations for board meetings and executive sessions.
• Supported event planning by coordinating logistics for company-wide gatherings.
• Implemented office procedures to enhance efficiency in daily operations.
• Assisted with budgeting and expense reporting for departmental activities.
• Monitored incoming emails and responded accordingly in a timely manner.
• Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
• Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
• Tackled and addressed top-level, high-priority issues with professional administrative discretion.
• Greeted visitors warmly upon arrival at the office premises.
• Followed proper accounting and bookkeeping procedures to support audits.

• Managed daily office operations and maintained a welcoming environment for clients.
• Assisted with scheduling appointments and coordinating meetings for staff and clients.
• Organized office supplies and maintained inventory for smooth workflow.
• Supported team communication through email updates and internal memos.
• Implemented filing systems to ensure easy access to important documents.
• Coordinated logistics for events and workshops hosted at the community center.
• Assisted in onboarding new staff by providing orientation materials and resources.
• Maintained office equipment and coordinated repairs as needed to ensure functionality.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Managed office inventory and placed new supply orders.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Supervised staff members, organized schedules and delegated tasks.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Evaluated program effectiveness through participant feedback and data collection methods.
• Provided support to teachers with lesson planning, instructional materials, and other resources.
• Incorporated music and movement into lesson planning to engage students in classroom.
• Evaluated instructor performance using established criteria such as lesson planning skills and classroom management techniques.
• Served as a mentor for new teachers at the school providing guidance on lesson planning techniques.
• Served as a resource for teachers seeking assistance with lesson planning or classroom management.
• Collaborated with colleagues on curriculum development and lesson planning.
• Developed engaging lesson plans aligned with curriculum standards.
• Assessed student progress through various evaluation methods and provided feedback.
• Developed and implemented program activities according to established goals and objectives.
• Developed brochures, newsletters, and flyers on program initiatives.
• Assisted in the creation and revision of program policies and procedures to ensure compliance.
• Adapted programs in response to participant feedback and changing needs.

• Check all Purchase Orders and/or Requisitions for Purchases received for proper approvals, and file them in the Purchase Order alphabetical file.
• Check all receiving records and/or packing slips for proper signatures, and file them in the receiving alphabetical file.
• Matched all invoices with corresponding purchase orders and receiving records.
• Check invoices to make sure that quantity and billing prices match the hotel receiving records and purchase orders, be sure to double-check extended prices.
• Stamp all properly documented invoices with A/P voucher stamp.
• Code and schedule invoices for payment within terms.
• Ensure checks are cut in a timely manner.
• Assemble the final A/P voucher, including the cut check, and route it to the first check signature.
• Maintain A/P file system.
• Reconcile statements received from vendors.
• Maintain a record of all unpaid, but billed items with complete explanations.
• Any other duties as assigned

• Managed guest inquiries and resolved issues promptly and effectively.
• Coordinated guest experiences to ensure satisfaction throughout their stay.
• Oversaw front desk operations, ensuring smooth check-in and check-out processes.
• Maintain open lines of communication between staff and guests.
• Oversee and coordinate all arrivals for special, VIP, and elite guests.
• Perform simple bookkeeping activities, such as balancing cash accounts.
• Appraise the team's performance and produce reports on guest service.
• Contact housekeeping or maintenance staff when guests report problems.
• Delegate housekeeping staff when rooms have been vacated and are ready for cleaning.
• Analyzing customer feedback and providing strategic direction to continuously improve overall ratings.
• Developed relationships with repeat guests to enhance loyalty and engagement.
• Implemented feedback systems to gather guest insights for service improvement.
• Conducted regular staff meetings to communicate updates and reinforce service goals.
• Managed special requests for customers regarding restaurant reservations, limousine services and car rentals.
• Performed administrative tasks such as updating databases or preparing documents.
• Analyzed data from customer feedback surveys to determine areas needing improvement in services or processes.
• Generated innovative ideas to improve the overall quality of guest services.
• Conducted performance evaluations to check associates' performance and compliance with policies.
• Empowered staff to deliver guest service by encouraging and rewarding responsive guest assistance.
• Developed specific goals and plans to prioritize, organize and accomplish work.
• Created monthly reports on departmental performance, highlighting successes, challenges, and opportunities for improvement.

• Greeted all guests in a courteous and professional manner.
• Monitored the appearance and performance of the front desk staff.
• Issued room keys and escort instructions to bellhops.
• Kept record of room availability and guests' accounts, using computer.
• Processed guest service payments for room charges, food and beverage charges and phone charges.
• Greeted and registered guest for their stay.
• Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
• Performed concierge services for a 5 star hotel.
• Processed credit card transactions during checkout process.
• Referred guest to local restaurants and recommended attractions in the area.
• Recorded guest comments or complaints, referring customers to managers as necessary.
• Assisted guest with any special request during their visits.
• Improved guest service ratings through suggestive local activities.
• Increased hotel revenue and profits, through promotional guest incentives (i.e.; If guest purchased a meal plan, I would give them a complimentary snack or beverage on their first table service, or dining package).