Ashlei Gant

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Provided friendly, courteous service to create memorable moments for guests.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Answered guest questions about event plans and food service choices.
• Arranged linens and table settings according to seating plan and event theme.
• Adhered to all health and safety regulations while serving food and beverages.

• Responded to customer requests for products, services, and company information.

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• Exhibited high energy and professionalism when dealing with clients and staff.
• Detailed payment options and explained price, receipt and billing details to customers.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Addressed customer account discrepancies and concerns.
• Escalated complicated customer account issues to supervisors and help desk workers.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Skilled at working independently and collaboratively in a team environment.
• Resolved problems, improved operations and provided exceptional service.
• Identified issues, analyzed information and provided solutions to problems.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Solved customer challenges by offering relevant products and services.
• Prepared merchandise for sales floor by pricing or tagging.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to effectively build rapport and lasting relationships.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Engaged with customers to build rapport and loyalty.
• Managed returns, exchanges and refunds in accordance with store policy.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Maintained up-to-date knowledge of product and service changes.
• Identified and resolved discrepancies and errors in customer accounts.
• Cross-trained and backed up other customer service managers.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Investigated and resolved customer inquiries and complaints quickly.
• Cross-trained and provided backup support for organizational leadership.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Sought ways to improve processes and services provided.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded proactively and positively to rapid change.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.