Ashlei Gloye

Reviewed and processed legal documentation to ensure client onboarding and compliance.

• Facilitated communication between sales representatives and clients to streamline transactions.
• Provided administrative support that enhanced team efficiency at Capital Group.
• Coordinated interactions between financial advisory and legal functions to uphold compliance standards.
• Conducted contract reviews and prepared documents to satisfy regulatory requirements.
• Demonstrated strong written, verbal, and interpersonal communication skills consistently.
• Maintained meticulous attention to detail while multitasking in fast-paced environments.
• Utilized financial services software and CRM tools effectively for operational excellence.

• Coordinated distributor relations for sales representatives and executive teams to enhance collaboration.
• Managed monthly medical device sales exceeding 1 million, driving revenue growth.
• Oversaw scheduling of surgeries for over 50 doctors across Midwest and Northeast regions.
• Investigated order fulfillment processes for 13 million annual transactions to ensure efficiency.
• Collaborated with team members to improve service delivery for custom medical devices.
• Escalated customer complaints to quality assurance for prompt resolution and documentation.
• Trained new staff on customer service protocols and company policies, enhancing team performance.

• Proven leader in team based, fast paced environment.
• Ensuring all health food safety standards are within compliance.
• Trained new baristas on coffee preparation and customer service techniques.

• Compiled and processed information related to medical billing, coding, and private pay services.
• Ensured accurate billing for services rendered to customers.
• Issued and electronically distributed invoices to clients.
• Requested payment of outstanding debts with professionalism and care.
• Negotiated payment arrangements to accommodate client needs.
• Prepared and submitted financial statements for internal review.

• Managed operations for 3-5 Midwest warehouses daily, ensuring logistical accuracy and demand fulfillment.
• Oversaw warehouse functions including receiving, storage, packing, unpacking, and shipping.
• Analyzed supply chain data to pinpoint process enhancements.
• Tracked shipments to guarantee on-time delivery while reducing transit costs.
• Engaged with analysts regarding deliveries, special shipping instructions, and returns.
• Performed ongoing maintenance of routing software database with input from facility management.
• Directed supply chain operations for timely product delivery across multiple locations.

• Acted as primary contact for patients regarding orders and logistical issues.
• Created and modified prescriptions to meet client needs.
• Communicated logistics updates and compliance requirements to subcontractors.
• Managed constraint adjustments and resolved logistical challenges effectively.
• Contributed to logistics program implementation for Sharesource and Driver Alert pilot initiatives.
• Collaborated with pharmacists to ensure prescription accuracy and completeness.
• Utilized pharmacy management software for efficient processing of prescriptions and patient records.

• Managed customer experience in service and sales departments.
• Customer service script and survey developed and launched.
• Managed customer inquiries through phone, email, and in-person interactions.
• Developed training programs for staff to improve customer service skills.
• Resolved customer complaints by implementing effective problem-solving techniques.
• Delivered solution-based strategies to customers to solve pending issues on accounts.
• Assisted customers with inquiries via telephone, email, or online chat.
• Developed, implemented and monitored programs to maximize customer satisfaction.

• Led team of 50 employees, including: schedule maintenance and performance management issue resolution.
• Executed financial management through daily, weekly and monthly book closure.
• Managed facility inventory ensuring proper amounts available and consumed.
• Increased sales through self-initiated projects employing innovative marketing techniques.
• Developed community outreach and volunteer program.
• Coordinated maintenance of FDA compliance by creating a primary MSDS formatted to our facility.