Ashlei Heron
Fort Myers,FL
Summary
Knowledgeable team player with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
10
10
years of professional experience
Work History
Operations Manager
Gopher-IT
03.2024 - Current
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Reduced turnaround time for project completion through effective resource allocation and team management.
Team Lead Merchandiser
Gap
04.2021 - 03.2024
- Established strong relationships with store management, promoting collaboration on merchandising initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved in-store visibility of products by designing attractive promotional materials and signage.
- Conducted regular store audits to identify areas of improvement in merchandising execution and overall store appearance.
- Evaluated team member performance and provided constructive feedback for continuous improvement.
Sales Representative
LLBean
09.2019 - 02.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Described product highlights and benefits to help guide purchasing decisions.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Conducted thorough research on competitor offerings regularly, staying informed about industry trends and using this knowledge strategically during sales interactions.
- Developed loyal clientele by consistently following up on leads and providing exceptional customer service, ultimately converting leads into sales.
- Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.
Customer Service Representative
Haywood Estates
08.2017 - 10.2018
- Company Overview: Greenville, SC
- Managed front of house services
- Accommodated residents however they needed
- Provided information to new possible residents
- Managed dining room and dining services
- Booked events for residents
- Greenville, SC
Sales Representative
Belk Inc.
03.2015 - 08.2017
- Greeting customers
- Processing customer transactions
- Merchandising shelving and product on the sales floor
- Completing MasterCard applications
- Processed shipment and pushed product to sales floor
- Expanded customer base through cold calling, networking, and relationship building.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Education
Associates - Human Resource Administration
Ashworth College
Atlanta, GeorgiaHighschool - Business Administration And Management
Cranston Highschool West
Cranston, RI06-2020
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Employee relations and conflict resolution
- Planning and Implementation
- Decision-Making
- Operational Efficiency
- Employee Motivation
- Operations Oversight
- Goal Setting
- Client Relationships
- Workflow Optimization
Timeline
Operations Manager
Gopher-IT
03.2024 - Current
Team Lead Merchandiser
Gap
04.2021 - 03.2024
Sales Representative
LLBean
09.2019 - 02.2021
Customer Service Representative
Haywood Estates
08.2017 - 10.2018
Sales Representative
Belk Inc.
03.2015 - 08.2017
Associates - Human Resource Administration
Ashworth College
Highschool - Business Administration And Management
Cranston Highschool West