Ashlei Jackson
Pinson,AL
Summary
Highly-motivated employee with strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced Claims Representative with background in insurance, healthcare, and customer service. Strong analytical skills, ability to handle multiple tasks efficiently, and exceptional communication abilities. Consistently improved efficiency and reduced claim processing timeframes in past roles.
Overview
7
7
years of professional experience
Work History
Medicare Member Advocate
VIVA
Birmingham, AL
03.2024 - Current
- Resolved member complaints efficiently and effectively.
- Provided guidance on insurance policies and procedures to members.
- Maintained accurate records of all interactions with members.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
- Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
- Handled new enrollments by entering customers' data and reviewing information.
- Collaborated with other departments within the organization to ensure that client cases were being processed in a timely fashion.
ASSISTANT GENERAL MANAGER
SONESTA ES SUITES
05.2021 - 06.2023
- Supervised Guest Services Manager, Chief Engineer and Executive Housekeeper ensuring departments operated within budget while maintaining all standards
- Provided extra coverage to desk during exceptionally busy periods and answered phone inquiries as necessary for optimal guest service
- Manage property operations to assure optimum performance and continual improvement in guest service, employee professionalism and performance
- Administered all front office operations focusing on guest services, staff efficiency and development, and hotel profitability
- Supervised daily operations in housekeeping department for guest services, inventory control, hiring and scheduling.
CUSTOMER SERVICE/TAX PREPARER
INTUIT INC
12.2020 - 05.2021
- Seasonal Work from Home Position
- Seasonal Tax Preparer
- Building customer relationships to promote and expand the business
- Inputting data from financial records into tax return software or database
- Informing clients on the tax preparation process
- Preparing and signing tax returns to be submitted to IRS.
CUSTOMER SERVICE REPRESENTATIVE
COLLEGIATE ADMISSIONS SOLUTION
10.2017 - 03.2020
- Answering telephonic customer inquiries in a courteous, friendly and professional manner using prescribed procedures and scripts
- Researching and resolving inquiries for financial aid to ensure customer satisfaction and listening attentively and understanding student needs
- Assisted with training of new representatives
- Achieving 90% and above for quality assurance.
Education
HIGH SCHOOL DIPLOMA -
ENSLEY HIGH SCHOOL
05.2000
Skills
- Technical Support-Troubleshooting
- Phone Etiquette
- Customer Satisfaction
- Data Entry
- Time Management
- Microsoft Office
- Work At Home office
- Reports and Documentation
- HIPAA Compliance
- Insurance company knowledgeable
- Documentation research
- Coverage Determination
- Decision-Making
- CMS guidelines
- Problem-Solving
- Professionalism
- Calm and Professional Under Pressure
Timeline
Medicare Member Advocate
VIVA
03.2024 - Current
ASSISTANT GENERAL MANAGER
SONESTA ES SUITES
05.2021 - 06.2023
CUSTOMER SERVICE/TAX PREPARER
INTUIT INC
12.2020 - 05.2021
CUSTOMER SERVICE REPRESENTATIVE
COLLEGIATE ADMISSIONS SOLUTION
10.2017 - 03.2020
HIGH SCHOOL DIPLOMA -
ENSLEY HIGH SCHOOL