Ashlei Layne
Crewe,VA
Summary
Dedicated professional with strong customer service skills and cash handling expertise. Proven ability to enhance customer experiences through effective communication and attention to detail.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Country Quick Stop
Wael Adley
Amelia, VA
11.2025 - 05.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper change and reconciliation.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Implemented inventory management practices to optimize stock levels at registers.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Piedmont Geriatric Hospital
Piedmont Geriatric Hospital
Burkeville, VA
09.2024 - 07.2025
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Farmers Cafe
Farmers Cafe
Blackstone, VA
04.2015 - 05.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely order fulfillment and customer satisfaction.
- Collaborated with kitchen staff to streamline food preparation processes.
- Trained new team members on menu items and service standards.
- Implemented efficient table turnover strategies to maximize seating capacity.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Maintained cleanliness and organization of dining area to meet health standards.
- Assisted in inventory management, minimizing waste through careful monitoring of supplies.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Receptionist
Hawthorne & Hawthorne
Farmville, VA
08.2023 - 02.2024
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing workflow efficiency and collaboration.
- Maintained accurate records of incoming calls and messages for effective information dissemination.
- Implemented filing systems that improved document retrieval speed and organization.
- Streamlined office supply inventory processes, reducing costs through efficient resource management.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Improved office organization with meticulous management of appointment scheduling and client databases.
PCA
Piedmont Geriatric Hospital
Burkeville, VA
11.2020 - 11.2021
- Provided compassionate care to patients, ensuring comfort and safety throughout daily activities.
- Assisted nursing staff with patient assessments, contributing to high-quality care delivery.
- Facilitated effective communication between patients and healthcare team, enhancing patient experience.
- Monitored vital signs and reported changes promptly, enabling timely medical interventions.
- Implemented best practices for infection control, improving overall hygiene standards in the facility.
- Developed individualized care plans alongside nursing staff to address specific patient needs effectively.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated personal hygiene management, feeding and ambulation.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Delivered high-quality care to geriatric patients in hospital facility.
Education
No Degree - Accounting/Business Administration
Southside Virginia Community College
Keysville, VAHigh School Diploma -
Randolph-Henry High School
Charlotte Court House, VA05-2009
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Cash handling
- Customer service excellence
- Money handling
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Cash management
- Cash register systems
- Cash handling expertise
- Payment processing
- Product restocking
- Refunds and exchanges
- Issue resolution
- Merchandise restocking
- Cash drawer balancing
- POS system operations
- POS systems
- Refund handling
- ID verification
- Inventory management
- Currency counting
- Inventory control
- Sales expertise
- Daily reporting
- Retail merchandising
- Friendly, positive attitude
- Teamwork and collaboration
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Verbal communication
- Decision-making
- Organization and time management
- Active listening
- Calm under pressure
- Organizational skills
- Excellent communication
- Multitasking Abilities
- Multitasking
Certification
CPR and TOVA certified
Timeline
Country Quick Stop
Wael Adley
11.2025 - 05.2026
Piedmont Geriatric Hospital
Piedmont Geriatric Hospital
09.2024 - 07.2025
Receptionist
Hawthorne & Hawthorne
08.2023 - 02.2024
PCA
Piedmont Geriatric Hospital
11.2020 - 11.2021
Farmers Cafe
Farmers Cafe
04.2015 - 05.2025
No Degree - Accounting/Business Administration
Southside Virginia Community College
High School Diploma -
Randolph-Henry High School