Ashlei Logan
Lead Senior Program Manager Policy Operations And Education
Tacoma,WA
Summary
Experienced Program Manager with a demonstrated history of working in operations within e-commerce and restaurant management. Skilled in Program Management,
Operations Management, and Management. Strong information technology professional with a B.S.B.A. in International Business Administration, and a B.A. in German Language
and Culture from The Ohio State University.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Lead Senior PM Policy Operations and Education
TikTok
Seattle, WA
02.2023 - Current
- Conceptualized and built the TikTok Shop Educational Video Series garnering 78% more interaction than the written communication and led to a 37% decline in Seller and Creator enforcements.
- Develop and initiate projects, manage costs, and monitor performance.
- Build, manage, and evaluate the efficacy of internal & external policy education content.
- Translate e-commerce platform governance policy into engaging, informative, and easily digestible educational content for sellers and creators.
- Build, manage, and evaluate the efficacy of internal & external policy education content.
- Meet project deadlines without sacrificing build quality or workplace safety.
- Identify plans and resources required to meet project goals and objectives.
- Utilize strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve overall processes.
- Manage projects from procurement to commission.
- Establish partnerships with global cross-functional teams to build, standardize, and optimize the overall process policy education workstreams
Launch Manager, Integrity Commerce Ops
Facebook
Seattle, WA
09.2020 - 11.2022
- Sole Integrity Launch Manager for Facebook Shops and WhatsApp completing over 380 successful launches.
- Lead large, complex, and cross-functional programs within Facebook with external partners to enhance creation of new product experience that further marketing and business goals.
- Managed multiple strategic projects with numerous sub-projects and workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Owned all things integrity related through revamp of Facebook Shops Ratings and Reviews system.
- Facilitated workshops and conducted one-on-one training to educate team members and external partners.
- Created Shops Roadshow informing all launch requestors of integrity launch process due to lack of consistency and correct information being dispersed; resulting in 63% quicker handling time of launches.
- Applied solid judgement regarding support needs across multiple competing priorities.
- Monitored post-launch impact to assess effectiveness of support.
Program Manager II
Amazon Germany
Munich , Germany
12.2019 - 07.2020
- Counterfeit: Conceptualized, developed, and implemented strategy to prevent, detect, and investigate counterfeit activity related to products and consumers throughout Europe; conducted in-depth analysis using multiple data sources to identify normal and abnormal trends associated with products purchased and sold on Amazon.
- Performed travel throughout Europe to investigate abnormal activity discovered through data analysis and trend data.
- Product Complaint Rate: Conceptualized, developed, and implemented strategy to prevent, detect, and investigate expired and/or products not in compliance with Amazon, government, or other agencies regulating sale and transfer of goods.
- Created and monitored initiatives for countries within European Union hosting Amazon Marketplaces.
- United Kingdom Plugs Program: Conceptualized, developed, and implemented strategy to prevent, detect, and investigate sale of illegal electrical equipment to consumers within United Kingdom.
- EU Customer Reach Out: Created Customer reach out program in order to understand Seller pain points and potential flaws in operational methods which lead to Customer defects.
Program Manager II
Amazon Luxembourg
Luxembourg, Luxembourg
06.2019 - 12.2019
- Counterfeit: Created 2 Vice President related goals whose programs purpose was to decrease counterfeit complaints within Europe.
- Conceptualized, developed, and implemented strategy to prevent, detect, and investigate counterfeit activity related to products and consumers throughout Europe; conducted in-depth analysis using multiple data sources to identify normal and abnormal trends associated with products purchased and sold on Amazon.
- Performed travel throughout Europe to investigate abnormal activity discovered through data analysis and trend data.
- European Perfect Order Experience Safety Lead: Conceptualized, developed, and implemented strategy for 15 Safety Sensitive Product Groups to ensure critical requirements are met; in-depth and accurate data is gathered, reviewed, analyzed and acted upon; and mandated critical training is thorough, and understandable.
- Retail: Researched, analyzed, investigated, and implemented corrective measures relating to counterfeit data extracted from a myriad of sources and programs; determine exact location of abnormalities within process flow and effect mitigation measures.
Program Manager II
Amazon
Seattle, Washington
05.2018 - 05.2019
- European Point of Contact: Developed and implemented approval and decline rates cross-team collaboration efforts in order to develop and lead bi-weekly multi-national meetings to facilitate consistency.
- Developed actionable items to ensure appropriate approval and decline rates for companies and individuals desiring to sell tens of thousands of products on the Amazon platform.
- Owner of Seller Communication: Conceptualized, developed, implemented, tracked, and updated meticulous self-help aides across seven marketplaces designed to ensure safety gated products were on-boarded with the upmost confidence.
- Shelf-Life Expired complaint Program: Coordinated initiatives across multiple teams to obtain shelf life and expiration data on over 17,000 Amazon Standard Identification Numbers and then developed, and implemented procedures to curtail and address complaints.
Program Manager
Amazon
Seattle, WA
02.2017 - 05.2018
- Decision Accuracy Program: Created program to determine the accuracy of selling applications within Safety Sensitive Product Groups - hired, trained, and coached a team of 4 investigators to review applications and call-out key findings for improvements.
- Developed actionable items to ensure appropriate approval and decline rates for companies and individuals desiring to sell tens of thousands of products on the Amazon platform.
- Standard Operating Procedures: Conceptualized, developed, published, and deployed Standard Operating Procedures for 25K+ Amazon employees worldwide to utilize in approving or denying applications to sell on the Amazon platform.
- Owner of Seller Communication: Conceptualized, developed, implemented, tracked, and updated meticulous self-help aides across seven marketplaces designed to ensure safety gated products were on-boarded with the upmost confidence.
- Seller Requirements to Sell on Amazon: Researched, developed, and implemented seller requirements to enter critical guarded products onto the Amazon platform.
- Feedback Program: Researched, developed, and implemented customer and vendor communication program designed to obtain feedback regarding current processes.
- This information was analyzed to facilitate continuous improvement and improve both Customer and Seller satisfaction while still in compliance with Amazon, governmental, and other mandated policies.
Operations Area Manager I
Amazon
Kent, Washington
01.2016 - 02.2017
- Launch of Amazon Fulfillment Center: Selected to aide in the Launch of an over 2,000 employee fulfillment Center.
- Managed daily business operations and lean management within a dynamic fast-paced environment.
- Communicated and provided real-time inputs and management recommendations to senior operations, inbound counterparts, information technology managers, facilities, HR, and engineering.
- Conducted Analytics: Researched, gathered, and analyzed data to ensure effective and efficient work practice, procedures, safety and adherence to the highest quality and production rate expectations.
- Supervised and Managed Employees: Directly Supervised 90+ employees engaged in filling customer orders and Inventory Control and Quality Assurance.
- Coached, mentored, and trained my 168 direct reports and approximately 60 other employees from 3 different departments.
Operations Management Trainee Program
Burger King Corporation
Miami, Florida
07.2014 - 12.2015
- Recruited into an intensive hands-on rotational Operations Management Program focused on Business Operations, Profit, and Management Leadership.
- Managed Operations: Rotation included the management of a $1,400,000.00 grossing restaurant; developed and implemented profit, marketing, security, and cash control strategies which were lauded by corporate executive culminating in my restaurant being rated Number 3 out of 52 corporate owned facilities.
- Maximized Patron Experience: Conceptualized, developed, and implemented new and innovative programs derived from analytics to maximize customer experiences.
- Ensured Compliance: Researched, implemented, and enforced compliance with government regulations, Corporation Market Policy, employment laws, food safety, Security, and procedures relating to all restaurant activities across shifts.
Education
Bachelor of Science - International Business Administration
The Ohio State University
Columbus, Ohio 08.2009 - 05.2014
Skills
Operations Management
Timeline
Lead Senior PM Policy Operations and Education
TikTok
02.2023 - Current
Launch Manager, Integrity Commerce Ops
Facebook
09.2020 - 11.2022
Program Manager II
Amazon Germany
12.2019 - 07.2020
Program Manager II
Amazon Luxembourg
06.2019 - 12.2019
Program Manager II
Amazon
05.2018 - 05.2019
Program Manager
Amazon
02.2017 - 05.2018
Operations Area Manager I
Amazon
01.2016 - 02.2017
Operations Management Trainee Program
Burger King Corporation
07.2014 - 12.2015
Bachelor of Science - International Business Administration
The Ohio State University
08.2009 - 05.2014