Ashlei Lopez

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained inventory of office supplies and placed orders.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Established administrative work procedures to track staff's daily tasks.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Managed filing system, entered data and completed other clerical tasks.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Assisted coworkers and staff members with special tasks on daily basis.
• Volunteered to help with special projects of varying degrees of complexity.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Administrative Assistant to the District Manager.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained inventory of office supplies and placed orders.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Established administrative work procedures to track staff's daily tasks.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Managed filing system, entered data and completed other clerical tasks.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Assisted coworkers and staff members with special tasks on daily basis.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

• Generated repeat business through exceptional customer service.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Conducted performance evaluations and provided constructive feedback to employees.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Developed detailed plans based on broad guidance and direction.
• Defined clear targets and objectives and communicated to other team members.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.