ASHLEI MCLEAN
Nottingham,MD
Summary
Highly skilled and goal-oriented Human Resource Professional with 5 years of experience providing senior level HR support to business partners and clients. Proficient in combining strategic thinking with hands-on experience to deliver impactful solutions and enhance performance. Detail-oriented with exceptional communication, research, technical, and organizational management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Onboarding Specialist
TEKsystems
03.2024 - Current
- Work closely with 50-60 new hires each week, answering questions and addressing various concerns during the onboarding process.
- Coordinate pre-employment screenings, background checks, and documentation requirements to reduce potential delays in bringing talent onboard.
- Put together 15-20 employee files weekly and collect required digital or physical information to meet requirements.
- Manage multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
- Manage background and health clearances
- Scheduling via Outlook calendar and Microsoft Teams
Senior HR & Benefits Client Support Specialist III
Automatic Data Processing
10.2015 - 09.2019
- Accurately trained, diagnosed, and provided technical support resolution for HR modules - Benefits, ACA, Talent, Recruitment, Onboarding, Reporting, Compensation, and Payroll within ADP Workforce Now.
- Utilized problem-solving skills to identify root causes behind recurring issues, implementing long-term resolutions.
- Delivered personalized support that aligned with client's unique requirements and expectations.
- Managed high-volume call flow/caseloads while maintaining exceptional attention to detail and accuracy.
- Assisted 60-70 clients daily by providing effective solutions through phone, email, and interactive chat.
- Used ticketing systems to manage and process support actions and requests.
- Interacted with team members across business units to resolve client issues.
- Identified opportunities for process improvement, leading to more efficient troubleshooting methods.
Member Support Specialist II
CareFirst BlueCross BlueShield
06.2014 - 09.2015
- Answered approximately 60 calls per day providing insurance application status requested by insurance brokers and potential members.
- Responded to member's via telephone and written correspondence regarding insurance benefits, provider credentialing, eligibility, claims, and prior authorization requests.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Ensured precise documentation and record-keeping, adhering to company policies and industry regulations.
- Developed rapport with customers through active listening skills, leading to client satisfaction and positive feedback.
Education
Bachelor of Science -
University of Maryland Global Campus
Adelphi, MD12.2023
Skills
- Human Resources Support
- Training and Development
- HRIS Expertise
- ADP Workforce Now
- PeopleSoft
- MS Office Suite
- Time Management
- Teamwork and Collaboration
- Attention to Detail
Certification
- Professional in Human Resource Certification 2020
- Microsoft Office Suites Specialist Certification (Bloomfield College) 2019
- Certified HealthCare Reform Specialist 2016
Timeline
Onboarding Specialist
TEKsystems
03.2024 - Current
Senior HR & Benefits Client Support Specialist III
Automatic Data Processing
10.2015 - 09.2019
Member Support Specialist II
CareFirst BlueCross BlueShield
06.2014 - 09.2015
Bachelor of Science -
University of Maryland Global Campus
- Professional in Human Resource Certification 2020
- Microsoft Office Suites Specialist Certification (Bloomfield College) 2019
- Certified HealthCare Reform Specialist 2016
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