Ashlei Quick
Buckeye,AZ
Summary
Client-focused professional in search of opportunity to provide attentive service. Serves customers by providing product and service information.
Experienced with managing high-stakes projects and ensuring client satisfaction. Utilizes analytical skills and strategic thinking to drive successful outcomes. Track record of effective teamwork and adaptability in dynamic environments.
Solid background in driving projects to completion and fostering client relationships. Demonstrated expertise in managing complex tasks and delivering impactful results in high-pressure environments. Proven ability to leverage analytical skills and team collaboration to achieve organizational goals.
Overview
11
11
years of professional experience
Work History
Sr. Associate Technical Trainer
McKesson/CoverMyMeds
05.2019 - Current
- Delivers classroom (virtual) training and blended learning experiences
- Identifies learners who require additional support/remediation by monitoring learners progress through training, including the training pod nesting experience
- Identifies needed changes/improvements to training materials by review of materials before class, during class and after
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Enhanced employee technical skills by developing comprehensive training modules and hands-on workshops.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Boosted employee satisfaction rates through personalized coaching sessions, addressing individual challenges and concerns related to technology use.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Collaborated with subject matter experts to develop tailored courses for specific roles within the organization.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Analyzed customer data to identify trends and anticipate customer needs.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Increased customer service success rates by quickly resolving issues.
- Proofread and edited documents for accuracy and grammar.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Unit Coordinator
McKesson Specialty Health
08.2017 - 05.2019
- IPLEDGE REMS Program
- Real-time monitoring of agent idles
- Receiving help queue calls from agents requiring assistance
- Program oversight
- Resource management
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
- Collaborated, communicated and engaged with family and support system to support client healing process.
Customer Service
McKesson Specialty Health
09.2015 - 08.2017
- Clozapine REMS
- Perform customer verifications
- Respond promptly to customer inquiries
- Record details of inquiries, comments and complaints
- Entry of stakeholder information
- Solely responsible for low lab entries for more than a year
- Provided exceptional customer service, addressing client concerns promptly and efficiently.
- Delivered excellent customer service, resulting in increased member retention rates.
Customer Service
Optum RX
05.2014 - 08.2015
- Maintain customer databases
- Provide refill requests for patients
- Provided exceptional customer service, addressing client concerns promptly and efficiently.
- Delivered superior customer service by responding to inquiries and complaints.
Education
High School Diploma -
San Manuel High School
San Manuel05.2005
Skills
- Time Management
- Project management
- Leadership
- Performance Management
- Program Oversight
- Exceptional verbal communications
- Decision and problem-solving skills
- Teaching & quick learning skills
- Training and mentoring
- Client engagement
- Strategy development
Timeline
Sr. Associate Technical Trainer
McKesson/CoverMyMeds
05.2019 - Current
Unit Coordinator
McKesson Specialty Health
08.2017 - 05.2019
Customer Service
McKesson Specialty Health
09.2015 - 08.2017
Customer Service
Optum RX
05.2014 - 08.2015
High School Diploma -
San Manuel High School
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