Ashlei Richardson

Assisted clients in enrolling in financial assistance programs through the American Red Cross, ensuring accurate and timely processing of applications.

Professionally managed incoming calls, efficiently triaging clients to the appropriate resources while adhering to strict protocols.

Maintained comprehensive documentation of all client interactions, providing the American Red Cross with valuable insights into call trends and client needs.

Actively listened to customer feedback, escalated critical issues to supervisors, and implemented forward-thinking strategies to enhance customer satisfaction.

Efficiently managed a high volume of customer calls, maintaining minimal wait times and ensuring each customer received personalized attention.

Utilized customer service software to accurately manage interactions, track customer satisfaction metrics, and streamline order processing.

Evaluated customer needs and financial situations to recommend suitable insurance policies, ensuring comprehensive coverage and customer satisfaction.

Maintained meticulous records of customer information and policy sales, adhering to company standards and regulatory requirements.

Generated sales by effectively recommending policies and add-ons, exceeding sales targets and contributing to revenue growth.