Ashlei Warner
Jackson,MS
Summary
Experienced and dedicated professional with a strong background in delivering excellent customer service to diverse clients. Demonstrated ability to quickly grasp customer needs and offer suitable solutions. Proficient in resolving customer concerns, maintaining customer relationships, and sharing comprehensive product knowledge. Committed to enhancing processes to maximize customer service efficiency and satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Referral Coordinator
ReviveHealth
10.2024 - Current
- Coordinated patient referrals to specialists, ensuring timely access to care and improved patient outcomes.
- Streamlined communication between healthcare providers and patients, enhancing referral process efficiency.
- Developed and maintained referral tracking systems to monitor patient progress and appointment scheduling.
- Answered approximately 30 inbound calls, chats and emails to facilitate customer service.
Fraud Prevention Representative
Regions Bank
09.2023 - 10.2024
- Delivered exceptional customer service through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to streamline processes and enhance customer satisfaction.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty
- Managed 70 incoming calls and submitting fraud claims
Customer Service Representative
AST Financial
10.2022 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Market Research Interviewer
JWL Marketing
09.2020 - 01.2023
- Conducted phone interviews of political, social and consumer topics.
- Interpreted data collected from surveys, focus groups, interviews. to draw conclusions about consumer behavior.
- Developed survey questionnaires according to the objectives of the research project.
Childcare Worker
Redeemer Church PCA
09.2016 - 03.2020
- Developed and implemented activities to meet the physical, emotional, and social needs of children.
- Developed positive relationships with parents and guardians by providing ongoing communication regarding their child's progress.
Education
Cosmetology -
Delta Technical College
Ridgeland, MS01.2022
High School Diploma -
Abeka Academy Homeschool Program
Pensacola Beach, FL01.2020
Skills
- Data gathering
- Patient scheduling
- Client support
- Customer-focused technical assistance
Certification
Cosmetology License, MS, 2023
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE
Languages
Spanish
Limited
Timeline
Referral Coordinator
ReviveHealth
10.2024 - Current
Fraud Prevention Representative
Regions Bank
09.2023 - 10.2024
Customer Service Representative
AST Financial
10.2022 - 09.2023
Market Research Interviewer
JWL Marketing
09.2020 - 01.2023
Childcare Worker
Redeemer Church PCA
09.2016 - 03.2020
Cosmetology -
Delta Technical College
High School Diploma -
Abeka Academy Homeschool Program
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