Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ashleigh Allen

Fernandina Beach

Summary

Dynamic and detail-oriented professional with a proven track record at The Laurel Hotel and Spa, excelling in customer service and effective communication. Adept at managing multiple tasks while enhancing guest experiences through upselling techniques. Reliable team leader with strong problem-solving skills, dedicated to fostering positive relationships and ensuring satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cocktail Server

The Laurel Hotel and Spa
Auburn
09.2024 - Current
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Greeted guests warmly and provided immediate seating according to floor plan.
  • Ensured cleanliness of tables, bar area, and workstations at all times.
  • Processed payments and transactions using POS system with accuracy.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Managed multiple tables simultaneously while maintaining high-quality service.
  • Implemented upselling techniques to maximize revenue.

Private Nanny

Katelyn Smith
Auburn
01.2023 - 12.2024
  • Maintained a safe, healthy and nurturing environment for the children in their home.
  • Prepared snacks and meals, scheduled, and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Prepared nutritious meals, cleaned laundry and sanitized play areas.
  • Transported the children safely to appointments, social engagements or recreational activities.

Team Leader

Chick-fil-A
Prattville
10.2019 - 07.2022
  • Addressed customer needs, responding to specific requests.
  • Greeted customers upon entering the store with friendly demeanor.
  • Operated cash registers to process payments from customers.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Trained new team members using approved training materials and information.
  • Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.

Education

Associate of Applied Science - Business

Southern Union State Community College
Wadley, AL
12-2025

Skills

  • Effective communication
  • Customer service
  • Time management
  • Reliable and responsible
  • Problem-solving capacity
  • Detail-oriented
  • Relationship building

Certification

  • Forbes Travel Guide Certification - January 2025
  • AAA Certification- January 2025
  • Responsible Vendor - October 2024

Timeline

Cocktail Server

The Laurel Hotel and Spa
09.2024 - Current

Private Nanny

Katelyn Smith
01.2023 - 12.2024

Team Leader

Chick-fil-A
10.2019 - 07.2022

Associate of Applied Science - Business

Southern Union State Community College

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