Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashleigh Allen

Utica,NY

Summary

Hardworking waitress and certified CRPA with over eight years of experience and a solid background in the food and beverage industry, and new to the CRPA world but learning daily. Skilled in training new employees and fostering positive customer relationships. Committed to enhancing team performance and delivering outstanding service in high-pressure settings. Highly skilled at meeting the needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Attentive Waitress known for highly productive and efficient task completion. Specialize in customer service, time management, and conflict resolution. Excels in effective communication, effective listening, teamwork, and adaptability, ensuring seamless experiences for guests and clients.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Waitress/Server

Texas Roadhouse
New Hartford, New York
10.2022 - 07.2025
  • Provided exceptional customer service in a fast-paced dining environment.
  • Took and processed customer orders accurately and efficiently.
  • Delivered food and beverages promptly to enhance guest satisfaction.
  • Developed positive relationships with regular customers through friendly conversation.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Took orders for food and drinks and delivered them to guests.
  • Trained new employees to perform duties.

Waitress/Server/Bartender

Applebee's Grill + Bar
Utica, New York
06.2015 - 04.2018
  • Provided exceptional customer service.
  • I took to-go orders. Quick Draw. I ran food outside to the customers who were picking up orders. Made drink orders for the guests and servers.
  • Provided excellent customer service in a fast-paced dining environment.
  • I was a trainer who trained new employees.
  • Answered questions about menu items, ingredients, and pricing.
  • Rolled silverware and cleaned dining areas to prepare for the next shift.
  • Did all side work on going and closing that needed to be done daily.
  • Prepared checks accurately and processed payments promptly.

Host/Server/Waitress

Applebee's Grill + Bar
Herkimer, New York
05.2011 - 06.2015
  • Greeted guests warmly upon arrival to create a welcoming atmosphere.
  • Assigned tables to servers based on guest flow and server availability.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Completed the opening and closing duties that needed to be done that day.
  • Utilized a POS system to input orders and cash out guests.
  • Stocked server areas with supplies before, during and after shifts.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.

Front End Supervisor

Herb Philipson's
Herkimer, New York
06.2006 - 05.2011
  • Trained and mentored new staff on customer service best practices.
  • Supervised daily operations and ensured compliance with company policies.
  • Maintained inventory levels and organized stock for efficient access.
  • Assisted in resolving customer complaints and enhancing satisfaction levels.
  • Handled all cash drawers and all cash checkouts.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled all customer returns, customer complaints, and all front-end duties.
  • Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, etc.

Education

Some College (No Degree) - Psychology

HCCC
Herkimer, NY

Skills

  • Training new employees
  • Order processing
  • Multitasker
  • Organizational skills
  • ServSafe
  • NY State Alcohol trained
  • Time management
  • Problem solving
  • Attention to detail
  • Personal organization
  • Decision-making
  • Upselling
  • Food handling safety
  • Point of sale operation
  • High volume dining
  • Cleanliness
  • Active listening
  • Customer service
  • Reliability and punctuality

Certification

  • Recovery Coach Academy-30 hours of Completion. July 3rd, 2025
  • Ethical Considerations For Recovery Coaches-16 hours of Completion. July 3rd 2025
  • Certificate of Training Completion for Medication Supported Recovery. 4 hours of Completion. July 3rd, 2025
  • ServSafe certified in June, 2011
  • NYS Alcohol certification in October 2022

Timeline

Waitress/Server

Texas Roadhouse
10.2022 - 07.2025

Waitress/Server/Bartender

Applebee's Grill + Bar
06.2015 - 04.2018

Host/Server/Waitress

Applebee's Grill + Bar
05.2011 - 06.2015

Front End Supervisor

Herb Philipson's
06.2006 - 05.2011

Some College (No Degree) - Psychology

HCCC

Similar Profiles

CREATE PROFILE