Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Ashleigh Armstrong

Holiday,FL

Summary

I have a fantastic work ethic, I strive to do my best in everything that I do and that includes helping my work place reach its goals as a company! I am a team player and great leader! Fast learner and love trying new things to grow my knowledge and experience. I am hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, satisfaction and promote long-term loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Capt’N Jacks Bar And Grill
Tarpon Springs, FL
01.2023 - Current
  • Greet customers, answer questions and recommend specials to increase profits as well as customer satisfaction.
  • Display enthusiasm and knowledge about restaurant's menu and products.
  • Explain menu options to guests, offer suggestions and take orders for food and beverages.
  • Provide exceptional service to high volume of daily customers
  • Check with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Clean tables and chairs to prepare dining area for next customers.
  • Develop rapport with guests and assist in generating repeat business by providing exceptional customer service.
  • Satisfy customers by topping off drinks and offering condiments, napkins and other items.
  • Promote desserts, appetizers and specialty drinks to optimize sales.
  • Stock service areas with supplies and clean up during slow periods.
  • Assist in preparing salads, appetizers and desserts to speed up food service.
  • Restock and prep necessary supplies (sauces, condiments, cups, silverware, etc.) as stated on side-work sheet at the end of shift. Wipe down, sweep, and organize server stations.

Manager

Burger King
Tarpon Springs, FL
12.2021 - 07.2022
  • As a manager I had to oversee the entire restaurant and ensure that employees are staying on task and doing what needs to be done correctly and efficiently
  • Strategically place employees at work stations where they can excel and teach others how to work each station as well
  • Call out orders as they come in so each station knows what items to make
  • Bag up items in each order and give out to customers after payment
  • Handle customer refunds, complaints, re-cook orders, phone calls, and breaking change
  • Move employees around to get other things done during slow hours, such as washing dishes, restocking cups/ bags, taking out the trash, wiping tables and refilling the ice and ice cream machines
  • Occasionally check on the registers to make sure employees are selling the correct items and taking the correct payments
  • Provide premier customer service to all customers and remind other employees to do the same
  • Keep an eye on the labor percentage and send people home when labor is too high
  • At the end of the night lock all doors and have others clean up and put food away then sweep, mop and wipe down the lobby and kitchen appliances while I take all the cash drawers out of the registers and count them individually
  • Enter data into the office computer to make sure all cash earned is accounted for
  • Leave each drawer with a set amount of cash and coins and return to the registers
  • All profits are counted and added into the store deposit bag which I sign, date, seal, and lock in the safe
  • Count and write down all inventory then enter into the computer
  • Complete nightly routine checklist and paperwork then turn off building lights.

Hostess/Expo/Server

FlameStone American Grill
Trinity, FL
10.2019 - 07.2022

Hostess

Flamestone American Grill
  • Greet customers at the door in a friendly manner when entering and exiting the establishment
  • Provide premier customer service
  • Check reservations and seat customers according to server rotation
  • Communicate with the servers and kitchen staff to ensure efficiency and steady pace throughout the restaurant
  • Answer phones and assist customers with reservations, questions, and concerns to the best of my ability
  • Clean and organize the restaurant including windows, ledges, floors, menus, and my own work space
  • Restock bathrooms with toilet paper and hand towels and wipe counters and doors
  • Change
  • TV stations for customers in the bar
  • Turn off music and lights at end of night

Expeditor/To-Go Specialist

Flamestone American Grill
Trinity, FL
  • Make sure area is properly stocked before starting shift
  • Read incoming orders and notify kitchen staff what dishes to prepare for each table
  • Plan ahead and prepare garnishes and condiments to ensure efficiency and accuracy with each order
  • Double check the order and that each dish is correctly made to each customer’s preferred preference and that nothing is forgotten
  • Wipe the edges and garnish dishes for a pleasing aesthetic
  • Package To-go orders in the same manner as I would for inside diners’. Label orders with customer name on the bag and double check nothing is forgotten
  • Take payments for To-go orders
  • Clean station, wipe/sanitize counters and package, label and put away leftover garnishes for following day (prep more if needed)
  • Restock to-go supplies, such as, boxes, silverware, bowls, lids, and bags
  • Sweep floor and vacuum carpets
  • Communication, organization, and multitasking is key to success in the kitchen

Server

Flamestone American Grill
Trinity, FL
  • Greet customers as soon as they’re seated and place drink napkins on the table
  • Introduce yourself and offer drinks, ask if the customer has dined with us before
  • Provide meal suggestions and preferences to customers to help them choose a delicious meal they will love and give them the best possible experience at our restaurant
  • Keep up with timely drink refills and other requests
  • A good attitude and outgoing personality are great traits to have in order to connect with the guests in conversation and provide them with a great experience and returning customers
  • Carry trays from the kitchen and deliver food to the guests
  • At the end of the night, shine and fold silverware in napkins and reset tables for the following day
  • Make sure tables and chairs are wiped clean and help the kitchen prepare ingredients for the next day
  • Restock, wipe, and organize server stations
  • Prepare all side-work at end of night and get checked out by closing server before leaving
  • Empty the ice chest, teas, and coffees and put in dish washer

Publix Cashier & Bakery Clerk

PUBLIX SUPER MARKETS
New Port Richey, FL
09.2016 - 08.2019

Cashier

  • Engage in conversations with customers and assist with any questions or concerns they might have
  • Help them find the correct items if assistance is needed
  • Cash out at the register and handle money, checks and receipts and count it correctly
  • Provide premier customer service to all customers and employees
  • Keep a clean and organized work space
  • Offer to assist customers to their car and unload items into vehicle
  • Received “Best Seller” multiple times and customer compliments frequently.

Bakery Clerk

  • Prepare customers bakery orders such as cakes, cookies, cupcakes, bread, etc before scheduled pick-up time and label accordingly
  • Offer assistance to customers and make suggestions
  • Wipe off countertops, sweep, mop and wash dishes at the end of the night
  • Throw away baked goods that are within 1 day of expiration date and re-stock with fresh goods.

Education

Associate’s Degree -

Pasco-Hernando Community College
12.2019

High School Diploma -

James W. Mitchell High School
06.2019

Skills

  • Time management
  • Sales
  • Aloha POS
  • Upselling
  • Restaurant experience
  • Cashiering
  • Food safety
  • Food service
  • Customer service
  • Food handling
  • Serving
  • Cash handling
  • Food industry
  • Maths
  • Multi-tasker
  • Leadership
  • Team Player
  • Quick Learner
  • Detail Oriented
  • Efficient
  • Certifications and Licenses

Certification

Food Handler Certification

Timeline

Server

Capt’N Jacks Bar And Grill
01.2023 - Current

Manager

Burger King
12.2021 - 07.2022

Hostess/Expo/Server

FlameStone American Grill
10.2019 - 07.2022

Publix Cashier & Bakery Clerk

PUBLIX SUPER MARKETS
09.2016 - 08.2019

Hostess

Flamestone American Grill

Expeditor/To-Go Specialist

Flamestone American Grill

Server

Flamestone American Grill

Cashier

Bakery Clerk

Associate’s Degree -

Pasco-Hernando Community College

High School Diploma -

James W. Mitchell High School

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Ashleigh Armstrong