Ashleigh Ballesteros
1st Midamerica Credit Union
Moro,IL
12
years of professional experience
Organized and dependable professional offering skills in educating my peers in the proper use of policies and procedures required to accurately and completely perform all job-oriented tasks. Eager to apply my skills to help others resolve issues and reach their goals.
Work History
Loan Center Manager
9 Months- Managed daily loan center activities, ensuring quick member connection whether via phone, virtual banking, or the online application process.
- Developed new lending training for all new credit union staff working with members both inside and out of the department.
- Implemented loan tracking logs for management review to identify potential cross-sell opportunities.
- Monitored calling and texting system to ensure professional member interactions and facilitate coaching.
- Verifying all team member incentives to be paid.
- Handled member complaints and escalated to third party when necessary to meet member expectations.
- Track Consumer Loan Originators production and ancillary product sales aimed to meet department goals.
- Handled member complaints and escalated to third party to resolve issues.
Consumer Lending Assistant Manager
1 Year 4 Months- Provided training to new staff on loan processing systems and customer service protocols.
- Led initiatives to improve workflow efficiencies within the lending department, resulting in faster processing times.
- Conducted weekly one on ones with staff as well as coaching when merited.
- Prepared all staff annual reviews.
- Conducted lending training to all new staff in positions that would work with members, both within the department and outside.
- Maintained employee timecards, vacation, and sick time tracking.
Consumer Lending Underwriter
2 Years 5 Months- Intercept, evaluate, and underwrite loan applications for automobiles, motorcycles, RV, lines of credit, credit cards, and other various loan products, outside of conventional mortgages, offered by the credit union.
- Collaborate with call center representatives and financial service representatives to ensure data input is correct to ensure accurate decisions.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
Indirect Lending Underwriter
5 Years 5 Months- Intercept, evaluate, and underwrite auto loan applications for partner dealerships.
- Field calls from dealerships including but not limited to; rehashing a loan decision, providing payoff quotes, and working with office staff on payment issues.
- Reviewing all loan packets received via mail from dealerships to ensure all required documents are present needed to fund loan while communicating directly with finance managers to obtain any missing or incorrect documents.
- Completion of opening new accounts for new auto loans.
- Verifying all verification of income to ensure accuracy.
- Uploading and filing all new loan documents in core system for review.
Universal Banker
2 Years- Opened customer accounts, input loan applications for underwriting, and also worked as teller when necessary.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Evaluated client financial positions and identified most appropriate banking products.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Education
- General Studies
High School Diploma
Skills
Equity research
Verbal and Written Communication
Resolve Complaints
Motivational Techniques
Loan Origination
Interdepartmental collaboration
Compliance monitoring
Training coordination
Employee development
Performance evaluation and monitoring
Timeline
Loan Center Manager
1st Midamerica Credit Union
12.2025 - CurrentRead More
Consumer Lending Assistant Manager
1st Midamerica Credit Union
08.2024 - 12.2025Read More
Consumer Lending Underwriter
1st Midamerica Credit Union
02.2022 - 07.2024Read More
Indirect Lending Underwriter
1st MidAmerica Credit Union
09.2016 - 02.2022Read More
Universal Banker
U.S. Bank
09.2014 - 09.2016Read More
Lewis And Clark Community College
from General Studies
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Calhoun High School
High School Diploma
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