Ashleigh Bays
Hayes,VA
Summary
Proven Administrative Assistant and Real Estate Processor at Peninsula Title Company, Inc. Experienced in customer service and office administration. Excelled in fostering professional relationships and streamlining real estate transactions and enhancing client satisfaction. Skilled in computer skills and effective communication, consistently delivering results beyond expectations. Executing signings with clients involving notarizing necessary legal documents. Most importantly, always having a positive attitude and making clients the priority.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Real Estate Processor
Peninsula Title Company, Inc.
10.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Organize/open new real estate contracts, order title searches and handle checks.
- Fully process seller side closings including calling clients/agents, ordering payoffs, ordering deeds and signing with said clients.
Shift Leader
Clothes Mentor
08.2019 - 10.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Skills
- Customer Service
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Outlook
- Customer and client relations
- Documentation and Recordkeeping
- Professional Communication
- Scheduling and calendar management
- Professional and mature
- Invoice Processing
- Multi-Line Phone Systems
- Residential Real Estate Insight
- Real estate understanding
- Real Estate Transactions Competence
Certification
- CNP - Certified Notary Public
Timeline
Administrative Assistant/Real Estate Processor
Peninsula Title Company, Inc.
10.2020 - Current
Shift Leader
Clothes Mentor
08.2019 - 10.2020