Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashleigh Bivvins

Ashleigh Bivvins

Davenport,FL

Summary

A dynamic leader and effective communicator with a proven track record at Walt Disney World Resort, enhancing guest experiences and fostering team collaboration. Skilled in sales proficiency and problem resolution, I excel in fast-paced environments, driving customer satisfaction and team productivity. Demonstrated ability to adapt and innovate, significantly improving workplace efficiency and guest service.

Overview

6
6
years of professional experience

Work History

Cast Member, Trainer, and Coordinator

Walt Disney World Resort
08.2021 - Current
  • Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
  • Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
  • Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
  • Promoted sales of merchandise by showcasing product features and benefits through engaging interactions with guests.
  • Contributed to the success of special events by executing assigned tasks efficiently and professionally.
  • Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided coaching and mentoring to fellow cast.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Front End Supervisor, Security Specialist

Ross Dress for Less
08.2021 - 08.2022
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Coordinated shift schedules to ensure optimal staffing during peak hours, boosting customer service efficiency.
  • Ensured compliance with inventory management procedures, reducing discrepancies and losses.
  • Enhanced accuracy in financial transactions by training staff on new, more efficient cash handling procedures.
  • Skilled at working independently and collaboratively in a team environment.
  • Learned and adapted quickly to new technology and software applications.
  • Acted as a deterrent to prevent criminal actions, vandalism, and misconduct to allow business to conduct operations in a safe environment.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Investigated reported incidents thoroughly, determining root causes and implementing corrective actions to prevent recurrence effectively.
  • Conducted security audits for identifying potential threats, leading to enhanced protection measures.

Service and Food Champion

Taco Bell
06.2019 - 06.2021
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Participated in regular staff training sessions to stay updated on menu offerings, promotions, and company policies.
  • Promoted upselling opportunities with suggestive selling techniques, boosting overall sales revenue for the establishment.
  • Maintained a clean and organized work environment, ensuring compliance with food safety regulations.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Trained newly hired employees on routine tasks and customer service.
  • Contributed to a positive workplace culture by collaborating with team members and displaying a strong work ethic.
  • Collaborated with kitchen staff to maintain optimal food quality while managing ticket times effectively during high volume periods.
  • Enhanced customer satisfaction by providing efficient and courteous service at the counter and drive-thru window.
  • Adhered to all sanitation guidelines when handling food items, ensuring the safety and well-being of customers at all times.
  • Efficiently operated point-of-sale systems, handling cash transactions accurately and securely.
  • Provided feedback on customer preferences, informing adjustments to menu offerings.
  • Worked effectively in fast-paced environments.

Education

Bachelor of Arts - Digital Communications And Media

University of Massachusetts Global
Online
01-2027

Skills

  • Quick-learning
  • Strong teamwork
  • Public speaking
  • Leadership qualities
  • Exceptional communication
  • Sales proficiency
  • Creativity and innovation
  • Brand representation
  • Adaptable
  • Goal development

Languages

Spanish
Limited Working

Timeline

Cast Member, Trainer, and Coordinator

Walt Disney World Resort
08.2021 - Current

Front End Supervisor, Security Specialist

Ross Dress for Less
08.2021 - 08.2022

Service and Food Champion

Taco Bell
06.2019 - 06.2021

Bachelor of Arts - Digital Communications And Media

University of Massachusetts Global