Ashleigh Brabec
Lead,SD
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
Work History
Front Desk Clerk
The Hotel By Gold Dust
Deadwood, South Dakota
05.2015 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Black Jack Dealer
The Lodge At Deadwood
Deadwood, South Dakota
12.2021 - 07.2022
- Inspected, shuffled and delivered cards to guests in play at gaming table.
- Communicated with winners and losers about processes.
- Dealt cards and winnings to customers.
- Promoted VIP cards and packages to returning customers and new ones.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Head of Security
Buffalo Bodega
Deadwood, South Dakota
09.2020 - 03.2021
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Assigned present security workers to positions.
- Verified staff performance through close observation.
- Managed security staff rotation for position coverage on breaks.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
Server
McDonald's
North Manchester, IN
09.2014 - 05.2015
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Taco Bell
Warsaw, IN
10.2013 - 08.2014
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Science - Human Services
Black Hills State University
Spearfish, SD05.2020
Skills
- Two-Way Radio Operation
- Feedback Collection
- Transportation Arrangements
- Business Correspondence
- Financial Information Review
- Common Area Maintenance
- Check in and Checkout Procedures
- Incident Mitigation
- Corrective Actions
- Checking Credentials
- Security Procedure Implementation
- Cash Handling
- Efficient Service
- Customer Retention
- Procedures Compliance
Timeline
Black Jack Dealer
The Lodge At Deadwood
12.2021 - 07.2022
Head of Security
Buffalo Bodega
09.2020 - 03.2021
Front Desk Clerk
The Hotel By Gold Dust
05.2015 - Current
Server
McDonald's
09.2014 - 05.2015
Server
Taco Bell
10.2013 - 08.2014
Bachelor of Science - Human Services
Black Hills State University
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