Ashleigh Brown
The Bronx,NY
Summary
Dedicated and energetic professional with a strong focus on client satisfaction and support. Known for handling challenging situations with compassion and empathy while maintaining a warm and welcoming environment. Highly observant and detail-oriented, excelling in fast-paced environments with exceptional time management skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Practice Coordinator
Kindbody
New York, NY
09.2022 - Current
- Collaborated with providers and facility leadership to set strategic goals.
- Managed patient records with precision, ensuring accuracy and confidentiality.
- Orchestrated clinic schedule and calendar, adeptly handling patient bookings and rescheduling.
- Maintained a high level of cleanliness in the clinic reception and lobby to uphold professionalism.
- Assisted in customer billing, insurance inquiries, payments, refunds processing, and insurance claims submissions.
- Managed inbound and outbound patient communication channels, ensuring timely responses.
- Ensured compliance with regulatory standards, fostering a kind and welcoming clinic environment.
- Coordinated medical records between internal departments and external providers.
- Facilitated communication between physicians, nurses, front office staff, and other clinical personnel regarding patient needs and care plans.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Provided emotional support to distressed patients both over the phone and in person.
Personal Assistant/Salon Manager
Haus of Beauty
Englewood, NJ
01.2021 - Current
- Managed comprehensive administrative duties, including new hire onboarding and travel arrangements.
- Oversaw salon product orders and inventory management, ensuring optimal stock levels.
- Developed and maintained a salon booking system, facilitating seamless client appointments.
- Provided exceptional customer service, creating a welcoming environment for clients and assisting with salon services as needed.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Created engaging content including text, images, videos, polls, and stories across multiple social media channels.
- Assisted in the development of strategies to increase brand awareness and engagement on social media.
Administrative Director
Let’s Talk Safety Inc.,
New York, NY
01.2021 - 09.2022
- Spearheaded office-related tasks, including maintenance, supplies, and financial matters.
- Managed inventory and procurement processes, maintaining optimal office operations.
- Facilitated annual fundraising gala, handling vendor coordination and sponsorship procurement.
- Established and implemented employment and administrative policies, ensuring operational efficiency.
- Oversaw daily operations and programming, fostering organizational mission fulfillment through strategic planning and community outreach.
- Exhibited exceptional attention to detail while overseeing accounts payable, account reconciliation, and payroll processing.
- Coordinated community outreach programs, supervising staff and volunteers, and supported grant writing and coordination efforts.
- Provided executive support, including travel arrangements and expense management for the CEO.
- Coordinated meetings with internal and external stakeholders to discuss operational issues or projects.
- Maintained filing system for records, correspondence and other documents.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
Education
Bachelor of Science - Behavioral Health
Grand Canyon University
Phoenix, AZ11-2022
Skills
- HIPAA Compliance
- Office Administration
- Insurance Verification
- Patient Scheduling
- Detail Orientation
- Cultural Sensitivity
- Client and Family Advocacy
- Medical terminology knowledge
- New Hire Training
- Basic Life Support (BLS)
- Adaptability
- Project Management
- Critical Thinking
- Organization
- Self-Management
- Grammatical and Proofreading Knowledge
- Social Media Management
- Interpersonal Skills
Affiliations
Family Team Captain, March of Dimes (Manhattan Chapter, 2008 - Present)
- Conducted fundraising activities, volunteered, and supported event preparations
Certification
- Maternal Support Practitioner (Doula), Bebo Mia Inc. (2024)
Timeline
Practice Coordinator
Kindbody
09.2022 - Current
Personal Assistant/Salon Manager
Haus of Beauty
01.2021 - Current
Administrative Director
Let’s Talk Safety Inc.,
01.2021 - 09.2022
Bachelor of Science - Behavioral Health
Grand Canyon University