Ashleigh Burns
Prairieville
Summary
Dynamic Data Analyst with a proven track record at EFCU Financial FCU, adept at building automations and enhancing software performance. Skilled in critical thinking and customer service, I excel in fast-paced environments, translating complex concepts for diverse audiences while successfully coordinating software deployments and project implementations.
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Data Analyst
EFCU Financial FCU
08.2023 - Current
- Create company documents.
- Build Automations.
- Helped with implementation of various projects.
- Corrected, modified and upgraded software to improve performance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Translated technical concepts and information into terms parties could easily comprehend.
- Coordinated deployments of new software, feature updates and fixes.
Call Center Representative
EFCU Financial Federal Credit Union
08.2022 - 08.2023
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Trained staff on operating procedures and company services.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Teller
EFCU Financial Federal Credit Union
08.2021 - 08.2022
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
High School Diploma -
Doyle High School
Livingston, LA05-2017
Skills
- Good Telephone Etiquette
- Decision-making
- Networking
- Excellent communication
- Multitasking
- Organizational skills
- Computer skills
- Critical thinking
- Problem resolution
- Time management
- Friendly, positive attitude
- Customer service
- Relationship building
- Self-Directed
Accomplishments
- Achieved Bot Development by completing six bots in a year with accuracy and efficiency.
- Documented and resolved countless issues which led to record breaking deadline times being achieved.
- Completed several specialized trainings for RPA and Java development.
- Coordinated several projects and followed them through completion.
Certification
Learn Java
Intro to Java
Java fundamentals
Timeline
Data Analyst
EFCU Financial FCU
08.2023 - Current
Call Center Representative
EFCU Financial Federal Credit Union
08.2022 - 08.2023
Teller
EFCU Financial Federal Credit Union
08.2021 - 08.2022
High School Diploma -
Doyle High School