Ashleigh Carlon

Provided assistance to both new and existing clients by checking them in or out of doctor appointments. Scheduled needed procedures or appointments according to planning guides. Keep up on tasks such as faxing prescriptions and reminder calls for next day appointments. Make sure lobby area is clear and that pets are properly placed in rooms so there is less stress for other patients.

Required excellent communication and willingness to solve problems as they arose. No two days were the same and neither were the patients.

Enhanced customer satisfaction by addressing and resolving concerns in a timely manner, while keeping distressed callers as calm as possible.

Participated in regular team and one-on-one meetings to discuss performance metrics, share best practices, and brainstorm solutions to common challenges.

Reduced average call handling time with effective problem-solving strategies.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• As dresses and suits specialist/ ensured that the department looked its best and that items were sized and sorted for easy shopping. Placed items out that sold well to attract customers to the department.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.