Summary

Overview

Work History

Education

Skills

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Timeline

Ashleigh Charleston

Denver,CO

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

years of professional experience

Work History

Encoder

DHL ECommerce

Denver, CO

06.2021 - 01.2022

Scanned documents and saved in database to keep records of essential organizational information.
Maintained daily production logs of activities and completed work projects on average to remain at 100% completion.
Supported multiple departments with special projects.
Obtained scanned records and uploaded into database
Maintained daily production logs of activities and completed work

Driver

Rapid Fire

Aurora, CO

08.2019 - 06.2021

Delivered goods and products to customer on time and in excellent condition.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Loaded and secured items in trucks to avoid damage to parcels during delivery.
Received promotion after 6 months to become lead driver. Consisted of leading team of 3-6 drivers.

Merchandise Associate

Retail Merchandising Services

Aurora, CO

01.2019 - 03.2019

Complete weekly projects per client built displays in 5 different locations in store.
Transported merchandise to sales floor and restocked shelves, racks and bins.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Created attractive displays to promote items.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Updated signage and price tags to reflect current sales.
Updated pricing and signage to complete product displays and educate customers.
Built end caps and aisle displays to highlight products and support latest promotions.
Built relationships with store management teams to create displays per client request.

Store Manager

Spirit Halloween Super Store

Aurora, CO

07.2018 - 09.2018

Managed inventory control, cash control and store opening and closing procedures.
Completed point of sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Approved regular payroll submissions for employees.
Rotated merchandise and displays to feature new products and promotions.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Managed team of 8 members.

Airline Customer Service Agent

Menzies Aviation

Denver, CO

05.2017 - 03.2018

Oversaw ticketing, gate and ramp services.
Checked in luggage and confirmed all carry-on items met federal guidelines.
Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
Escorted handicapped passengers from terminal to aircraft.
Announced flight status updates and information about gate changes over PA system.
Complete onboarding process within 30 minute timeframe allotted.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.

Airline Customer Service Agent

Swissport ground services

Denver, CO

03.2015 - 03.2016

Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Related messages to travelers of timely boarding procedures and delayed flights ex. 30 minute to hour layovers.
Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs

Passenger Service Agent

Air Service Corporation

Denver, CO

10.2014 - 03.2015

Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
Oversaw ticketing, gate and ramp services. Verified ID's and tickets.
Performed safety checks with ramp agents and flight crew before onboarding passengers.
Tagged baggage and routed to appropriate location for loading and screening.
Scheduled consists of onboarding 4-6 flights per shift.
Monitored security and maintained operational protocols

Retail Sales Representative

Nothing Bundt Cakes

Lone Tree, CO

08.2014 - 01.2015

Welcomed customers and provided assistance in locating and purchasing products.
Increased sales by offering advice on purchases and promoting additional products.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
Decorated and merchandised quality bakery goods to build business reputation and revenue base.
Processed special cake orders using decorative package cake baskets for special occasions. Make sales goals per daily numbers on average of 10%.

Retail Sales Representative

Flip Flop Shops

Lone Tree, CO

08.2014 - 10.2014

Increased sales by offering advice on purchases and promoting additional products
Goals in sales to sale 10 pairs per day.
Retained excellent client satisfaction ratings through outstanding service delivery.
Welcomed customers and provided assistance in locating and purchasing products.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Executive Merchandiser

Home Depot

Denver, CO

10.2008 - 08.2013

Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Inspected merchandise for quality and arranged proper display location on floor.
Updated pricing and signage to complete product displays and educate customers.
Monitored inventory levels and kept adequate stock in product displays on sales floor.
Answered customer questions regarding store merchandise, department information and pricing.
Worked with managers and advertising directors to optimize promotions.
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Traveling team in metro Denver area. Focused on mandate projects received per store for different seasons. Also for general maintenance.
Assisted with completion of projects within timeframe under or over 1 hour.
Established strong vendor relationships to maintain and support business

General Merchandiser

Cosmo Store Services

Denver, CO

12.2007 - 10.2008

Pushed and stocked product in multiple departments and consistently met time targets. Covered different stores once to 2 times per week to maintain new product & displays.
Processed removal of old outdated products that did not reach sales goals inside stores.
Kept sales floor clean, neat and well-stocked for customers, helping to drive consistent sales with professional arrangements.
Executed revised sales plans and reset zones to incorporate new merchandise.
Traveled up to 15miles from home to stores in metro Denver areas to complete mandatory projects per client.
Built eye-catching displays of products for seasonal and special promotions

Assistant Store Manager

Fashion Bug

Denver, CO

05.2007 - 01.2008

Maintained positive customer relationships by responding quickly to customer service inquiries.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Rotated merchandise and displays to feature new products and promotions.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Sales goals included to signing customers up for store credit cards on average of 10 per shift.

Women's Sales Associate

Fashion Bug

Aurora, CO

06.2005 - 01.2007

Greeted customers and helped with product questions, selections and purchases.
Helped customers complete purchases, locate items and join reward programs.
Maintained clean sales floor and straightened and faced merchandise.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Worked closely with shift manager to solve problems and handle customer concerns.
Used POS system to process sales, returns, online orders and gift card activations.
Sales goals included to signing customers up for store credit cards on average of 10 per shift.

Education

No Degree - Radio And Television Broadcasting Technology

Colorado Media School

Denver, CO

03.2014

High School Diploma -

Thomas Jefferson High School

Denver, CO

05.2005

Skills

Critical Thinking
Complex Problem-Solving
Organizational Systems
Customer Relationships
Administrative Duties

Business Operations
Product Development Collaboration
Revenue Growth
Accommodation Planning