Seasoned Secretary with several years of experience in high-volume office settings. Strong regulatory knowledge, multitasking abilities, and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands.
Overview
16
16
years of professional experience
Work History
Deputy Warden Secretary
Michigan Department of Corrections
Whitmore Lake, MI
04.2021 - Current
Prepares documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
Answers incoming phone calls, responded to inquiries and transferred calls as needed.
Processes invoices for payment; tracked payments received from vendors and clients.
Maintains filing systems for confidential documents; organized files for easy retrieval of information when requested.
Sorts mail and distributes it to appropriate personnel or departments within the organization.
Assists with special projects or tasks related to departmental functions upon request.
Creates agendas and took minutes during meetings, distributed notes in a timely manner afterwards.
Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
Orders supplies as needed; tracks inventory levels and places orders with vendors when necessary.
Performs data entry into computer systems; ensured accuracy of all entered information.
Manages calendar reminders for upcoming deadlines or events associated with the office.
Creates and updated spreadsheets to track and report data.
Panel Coordinator
IHA Brighton Family Care
Brighton, MI
02.2018 - 03.2021
Identifies 'Gaps in Care', creates spreadsheets, data entry, drafting of letters, research of insurance guidelines, reaching out to patients to help them meet their gaps in care
Back up Medical Assistant when needed.
Drafted reports summarizing progress on various projects for upper-level management review.
Maintained calendars of upcoming events, meetings and deadlines.
Delegated work to staff, setting priorities and goals.
Program Assistant - Logistics Section Chief
Michigan Public Health Institute Affiliate-Michigan Department of Health and Human Services
Lansing, MI
02.2013 - 02.2018
Scheduling of appointments/meetings/car usage, inventory and meeting scheduling
Travel booking for air and ground
Coordinate travel accommodations and logistical needs for employees on trips for state office
Update documents/manuals and outlook calendars on a statewide level
Customer service and technical support for the MI TRAIN website
24/7 On call for community and statewide emergency/crisis management situation.
Assisted in the coordination of program activities and resources, including scheduling meetings, preparing materials, and providing administrative support.
Provided technical assistance to program participants by responding to inquiries via phone or email.
Maintained detailed records of all program activities, data collection, and evaluation results.
Collaborated with other departments to ensure smooth delivery of services for program participants.
Organized special events such as conferences, workshops, training sessions. for program participants.
Created informational materials about programs and services available to the public.
Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.
Assisted management with planning and logistics for program activities.
Produced well-written, comprehensive reports and documents.
Scheduled and coordinated meetings and travel arrangements for staff.
Medical Assistant
Meridian Primary Care
Okemos, MI
12.2011 - 01.2013
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Administered injections, medications and treatments as directed by the physician.
Provided assistance to medical staff in performing minor surgical procedures.
Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Medical Receptionist
Lansing Neurosurgery
Lansing, MI
03.2009 - 11.2011
Greeted and checked in patients, updating patient information in computer system.
Verified insurance coverage for appointments and collected co-payments as required.
Scheduled patient appointments, verifying accuracy of appointment times with providers.
Answered incoming calls, responding to inquiries from patients and other medical offices.
Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Assisted with filing of medical records and documents, maintaining accurate electronic files.
Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
Performed data entry tasks related to billing and collections procedures.
Processed referrals for specialist care when requested by physicians or patients.
Maintained supply inventory for office area, ordering items as needed and stocking shelves.