Ashleigh Christian
Hyattsville,MD
Summary
Highly motivated and dedicated administrative professional with over ten years of experience as an Executive Administrative Assistant, also with a recent achievement of obtaining my CompTIA Security+ certification, I’m eager to apply my knowledge and commitment to cybersecurity in a professional setting along with seeking an opportunity to leverage a diverse skill set encompassing accounting, customer relations, human resources, account management, and general office operations within an organization that values growth and development. Known for strong organizational abilities, excellent interpersonal communication skills, and a proven knack for leadership. Eager to pursue opportunities for advancement and continued professional growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Account Executive
Federal Occupational Health
01.2022 - Current
- Responsible for the strategic management of the FOH customer relationship, works collaboratively with other FOH service components to ensure that service delivery is integrated and seamless to the customer
- Responsible for supporting and managing the customer experience ensuring that the customer is highly satisfied with the quality of services received
- Works in coordination with the assigned Federal POC for each customer to arrange strategic meetings with customers and FOH SME's, in response to customer requests for new or changes to services and to anticipate future needs through ongoing customer assessment
- Provides relevant details and information to Account Analyst team to assist with drafting, vetting, and seeking the approval to finalize scope documentation and IAAs, in consultation with the appropriate SME's
- Assist in the coordination of service matters including basic service charges, ongoing service performance, and service improvement initiatives
- Also supports FOH’s Strategic Narrative and customer agency’s vision, goals, and values.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Met and exceeded service level goals to achieve standards and expectations.
- Created and executed account strategies to translate organizational goals into client activities.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Administrative Assistant/Medical Assistant
Dr. Vivek Patil
08.2018 - 12.2022
- Responsible for understanding medical terminology and basic health care procedures
- Also responsible for ensuring that the front and back office are running smoothly, including billing support, scheduling, coding, patient communication, and filing
- Responsible for working well independently in a fast-paced environment with the ability to multi-task and work well under pressure while maintaining attention to detail while performing clerical, administrative, or clinical duties
- Also responsible for handling sensitive information confidentially.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed strategies to streamline and improve office procedures.
- Managed department budgets and generated financial reports for management review.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Medical Assistant
International Spine, Pain, & Performance Center
08.2016 - 02.2018
- Responsible for understanding medical terminology and basic health care procedures
- Also responsible for ensuring that the office and clinic are running smoothly
- Responsible for working well independently in a fast-paced environment with the ability to multi-task and work well under pressure while maintaining attention to detail while performing clerical, administrative, or clinical duties.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Administrative/Lab Assistant
Cian Diagnostics
05.2016 - 02.2017
- Responsible for understanding medical terminology and assisting to carry out sampling, testing, measuring, recording, and analyzing in cooperation with the rest of the lab team
- Responsible for handling sensitive equipment to analyze samples or substances and conduct tests reporting findings to a laboratory manager
- Responsible for accuracy in order to extract reliable and valid results
- Responsible for the administrative support to departments and management
- Duties include general clerical, receptionist, and project-based work
- Also responsible for handling sensitive information confidentially.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Managed specimen sample handling, receiving, storage and inventory.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Prepared specimens for testing and analysis.
- Logged samples correctly into computerized tracking system.
- Demonstrated competence in collecting lab samples for testing.
- Worked closely with lab staff on special projects.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Carefully reviewed test results for accuracy.
- Safely prepared reagents, compounds and lab test solutions.
- Prepared specimens for analysis and established proper chronological priorities in testing.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Created and updated record of all supplies and equipment to monitor inventory.
- Maintained current knowledge of developments in technical instrumentation.
- Performed diagnostic and therapeutic laboratory procedures.
- Verified final products passed quality control standards before release.
- Properly calibrated and adjusted malfunctioning equipment to achieve precise test results.
Administrative Assistant
Kiddie Kollege
08.2015 - 12.2015
- Responsible for the administrative support to departments and management
- Duties include general clerical, receptionist, and project-based work
- Projected a professional company image through in-person and phone interactions
- Responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems, and reducing accounts receivable delinquency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed department budgets and generated financial reports for management review.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Medical Administrative / Lab Assistant
Sibley Memorial Hospital
08.2011 - 06.2015
- Responsible for understanding of medical terminology and basic healthcare procedures
- Also responsible for information management, constructively managed outpatient blood drawing center, performing phlebotomy, recording testing information, cleaning and restocking the lab facility, keeping inventory, medical and office supply purchases and in some cases, project management
- Also responsible for handling sensitive information confidentially.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Managed specimen sample handling, receiving, storage and inventory.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Prepared specimens for testing and analysis.
- Logged samples correctly into computerized tracking system.
- Demonstrated competence in collecting lab samples for testing.
- Worked closely with lab staff on special projects.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Carefully reviewed test results for accuracy.
- Prepared specimens for analysis and established proper chronological priorities in testing.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Maintained confidentiality of sensitive information pertaining to research findings, methodologies, or patient data when required by regulations or ethical standards.
- Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
- Contributed to the successful completion of research projects by effectively managing time, resources, and workload while maintaining a high level of quality control.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Inspected laboratory equipment to maintain good working condition for optimal results.
Administrative Assistant
Washington Auto & Tires
06.2005 - 08.2011
- Provided administrative support to departments and management
- Duties include general clerical, receptionist, and project-based work
- Project a professional company image through in-person and phone interactions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed department budgets and generated financial reports for management review.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Criminal Justice, with a concentration in Forensic Science -
Univ. of Maryland Univ. College
College Park, MD05.2012
Medical Billing & Coding Certification -
Doctor’s Help MD
Oxen Hill, MD08.2011
Business Technology -
Guilford Technical Community College
Greensboro, NC05.2010
Home Health Care Aide -
University of the District of Columbia
Washington, DC07.2009
Skills
- Professional phone etiquette
- Excellent communication skills
- Articulate very well
- Excellent work ethic
- Customer service oriented
- Excellent planner and coordinator
- Multi-line phone proficiency
- Administrative support specialist
- Flexible
- Detail oriented
- Works well under pressure
- Microsoft office
- Pleasant demeanor
- Type 50 WPM
- Customer Relationship Management
- Business Development
- Account Servicing
- Account Management
- Data Analysis
- Progress Reporting
- Lead Development
- Staff Management
- Customer Service
References
Furnished Upon Request
Certification
- Certified CompTIA, Security+ - Nov 2023 - Nov 2028
SECURITY CLEARANCE
Public Trust / Secret Clearance
Timeline
Account Executive
Federal Occupational Health
01.2022 - Current
Administrative Assistant/Medical Assistant
Dr. Vivek Patil
08.2018 - 12.2022
Medical Assistant
International Spine, Pain, & Performance Center
08.2016 - 02.2018
Medical Administrative/Lab Assistant
Cian Diagnostics
05.2016 - 02.2017
Administrative Assistant
Kiddie Kollege
08.2015 - 12.2015
Medical Administrative / Lab Assistant
Sibley Memorial Hospital
08.2011 - 06.2015
Administrative Assistant
Washington Auto & Tires
06.2005 - 08.2011
Criminal Justice, with a concentration in Forensic Science -
Univ. of Maryland Univ. College
Medical Billing & Coding Certification -
Doctor’s Help MD
Business Technology -
Guilford Technical Community College
Home Health Care Aide -
University of the District of Columbia
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