Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Ashleigh Clemons

Ashleigh Clemons

Retail Operations Specialist II
Cincinnati,OH

Summary

Dedicated operations professional with a history of meeting company goals and utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and projects with a high degree of accuracy.

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work History

Retail Operations Specialist II

Fifth Third Bank
Cincinnati, OH
11.2020 - Current
  • Collaborate with peers and other business areas to leverage best practices.
  • Develop and implement strategies to maximize productivity and streamline operations.
  • Manage time efficiently in order to complete all tasks within deadlines.

Personal Banker I & II

Fifth Third Bank
Cincinnati, OH
08.2018 - 11.2020
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Offered financial products and financial advice while building customer relationships.
  • Managed over 25 calls per day and was on track for President's Circle before being promoted.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in ACE.

Float CSR

Fifth Third Bank
NE Dayton, OH
02.2018 - 08.2018
  • Responded to customer requests for products, services, and company information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained average of over 20 referrals per month.

Pharmacy Technician

CVS Pharmacy
Fairfield, OH
08.2017 - 02.2018
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Salon Manager

PetSmart
Oakley, OH
05.2016 - 05.2017
  • Maintained general appointment calendar and set shift schedules.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Increased salon's add-on sales by over 20%.

Pet Stylist

PetSmart
Springdale, OH
08.2013 - 05.2016
  • Promoted skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
  • Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
  • Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
  • Top stylist for add-on sales 3 years consecutively.

Education

Associate of Applied Science - Business Administration

Sinclair Community College
Dayton, OH
08.2021 - Current

High School Diploma -

Fairfield High School
Fairfield, OH
08.2009 - 05.2013

Skills

    ACE

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison

Timeline

Associate of Applied Science - Business Administration

Sinclair Community College
08.2021 - Current

Retail Operations Specialist II

Fifth Third Bank
11.2020 - Current

Personal Banker I & II

Fifth Third Bank
08.2018 - 11.2020

Float CSR

Fifth Third Bank
02.2018 - 08.2018

Pharmacy Technician

CVS Pharmacy
08.2017 - 02.2018

Salon Manager

PetSmart
05.2016 - 05.2017

Pet Stylist

PetSmart
08.2013 - 05.2016

High School Diploma -

Fairfield High School
08.2009 - 05.2013

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Ashleigh ClemonsRetail Operations Specialist II