Ashleigh Clemons
Retail Operations Specialist II
Cincinnati,OH
Summary
Dedicated operations professional with a history of meeting company goals and utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and projects with a high degree of accuracy.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Retail Operations Specialist II
Fifth Third Bank
Cincinnati, OH
11.2020 - Current
- Collaborate with peers and other business areas to leverage best practices.
- Develop and implement strategies to maximize productivity and streamline operations.
- Manage time efficiently in order to complete all tasks within deadlines.
Personal Banker I & II
Fifth Third Bank
Cincinnati, OH
08.2018 - 11.2020
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Offered financial products and financial advice while building customer relationships.
- Managed over 25 calls per day and was on track for President's Circle before being promoted.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in ACE.
Float CSR
Fifth Third Bank
NE Dayton, OH
02.2018 - 08.2018
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained average of over 20 referrals per month.
Pharmacy Technician
CVS Pharmacy
Fairfield, OH
08.2017 - 02.2018
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Salon Manager
PetSmart
Oakley, OH
05.2016 - 05.2017
- Maintained general appointment calendar and set shift schedules.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Increased salon's add-on sales by over 20%.
Pet Stylist
PetSmart
Springdale, OH
08.2013 - 05.2016
- Promoted skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
- Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
- Top stylist for add-on sales 3 years consecutively.
Education
Associate of Applied Science - Business Administration
Sinclair Community College
Dayton, OH 08.2021 - Current
High School Diploma -
Fairfield High School
Fairfield, OH 08.2009 - 05.2013
Skills
ACE
Attention to Detail
Customer Relations
Microsoft Office
RAFT
Communication
Critical Thinking
Organization
Time Management
Coaching and mentoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Associate of Applied Science - Business Administration
Sinclair Community College
08.2021 - Current
Retail Operations Specialist II
Fifth Third Bank
11.2020 - Current
Personal Banker I & II
Fifth Third Bank
08.2018 - 11.2020
Float CSR
Fifth Third Bank
02.2018 - 08.2018
Pharmacy Technician
CVS Pharmacy
08.2017 - 02.2018
Salon Manager
PetSmart
05.2016 - 05.2017
Pet Stylist
PetSmart
08.2013 - 05.2016
High School Diploma -
Fairfield High School
08.2009 - 05.2013