Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashleigh Craddock

Sulphur,LA

Summary

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts in multiple medical settings. Dedicated administrative professional, well-versed in communication and empathetic nature to enable achievement of positive outcomes. Knowledgeable in medical terminology and scheduling. Ready to bring 13 years of relevant work experience to your team.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Endocrinology Center, Imperial Health
09.2020 - 06.2024

Check patients in/out, verify demographics, very insurance, calling patients to verify appointments, making patients aware of past debts prior to appointment, scheduling/ rescheduling, collecting payments including past debts, answering phone calls, voicemails, checking faxes, medical records, input orders, sending messages to nurses,scanning documents into EMR,balance batches at the end of the day.

Patient Access Representative

Lake Area Medical Center
10.2012 - 08.2020

Verifying Demographics, verifying insurances, explaining documents for patients to sign, collecting payments including past debts,verifying correct wrist bands for pre-op, surgery, or testing, answering phone calls, directing patients to proper areas for check in, filing, prior authorizations for oncology, balancing batches.

Temporary Worker

Lofton Staffing & Security Services
07.2012 - 11.2012

Temporary worker, Filing, answering phones calls, sorting mail, putting work orders in for maintenance, assist building folders for meetings, direct phone calls to appropriate persons.

Receptionist

Maplewood Family Medicine Clinic
08.2011 - 05.2012

Answering phone calls, scheduling patients, confirming appointments, checking patients in, check copayments, co-insurance, deductibles, sending referrals to other doctor's offices, prior authorization for VA patent's.

Medical Records

Urology Center
06.2011 - 07.2011

Filing charts, pulling patient's charts for Doctor's, re-filing charts when nurse's were done after appointments, building new charts for new patients, filing paperwork into charts.

RCA

Stonebridge Place
05.2011 - 07.2011

Assist patients in getting dressed, getting out of bed, to the restroom, to dining rooms for meals, help patient's eat if needed, to activity areas, clean patients rooms including: dust and vaccum, and laundry.

Server

Joe's Pizza And Pasta
09.2010 - 04.2011

Receive orders, bring food and drinks to customers, clean off tables, vacuum and sweep floors, restock silverware, plates and cups.

Server

Casa Ole Mexican Restaurant
08.2007 - 07.2010

Receive orders, bring food and drinks to customers, clean off tables, vacuum and sweep floors, restock silverware, plates and cups. hostess, answer phone calls, place to-go orders, get to-go orders ready, collect payments, bartend.

Front Desk Clerk

Hampton Inn
02.2009 - 04.2010

Check customers in and out, run night reports, deliver newspapers and receipts to customers rooms, prepare to-go breakfast bags, answer phone calls, book hotel rooms, confirm rooms and cancellations.

Education

Associate Degree in Medicial Specialities - Medicial Specialities

Us Career Institute
Fort Collins, CO

Certification -

Academy of Acadiana
Lake Charles, La
2011

No Degree - General Studies

Sowela Technical Community College
Lake Charles, LA

No Degree - General Studies

McNeese State University
Lake Charles, LA

High School Diploma -

Sulphur High School
Sulphur,la
05.2007

Skills

  • Customer Service
  • Insurance Verification
  • HIPAA Compliance
  • Patient check-in
  • Multitasking and Organization
  • Appointment Scheduling
  • Registration and Admissions
  • Phone and Email Etiquette
  • Patient Registration
  • Medical Terminology
  • Strong empathy
  • EMR
  • Problem-Solving
  • Team Collaboration
  • Money Handling
  • Flexible Schedule
  • Eligibility Determination
  • Payment Processing
  • Information Collection
  • Work Quality Evaluation
  • Call Screening
  • Referral Coordination
  • EMR Updating
  • Fee Collection
  • Registration and Scheduling
  • Attention to Detail
  • Caring and Empathetic
  • Medical insurance
  • Insurance Authorizations
  • Punctual and Hardworking
  • Insurance verifying
  • Multi-Line Telephone Systems
  • Gathering Information from Patients
  • Clerical and Filing Support
  • Payment Collection
  • Explaining Policy and Procedures
  • Documenting and Recording Information
  • Communicating to Patients and Families
  • 50 WPM Typing Speed
  • Benefits Explanation
  • Reliability and Dedication
  • Outbound Calling
  • Relationship Building
  • Schedule Coordination
  • Document filing
  • Payment Calculation

Certification

  • Certified Patient Access Representative II, Lake Area Medical Center - 2018-2020

Timeline

Patient Access Representative

Endocrinology Center, Imperial Health
09.2020 - 06.2024

Patient Access Representative

Lake Area Medical Center
10.2012 - 08.2020

Temporary Worker

Lofton Staffing & Security Services
07.2012 - 11.2012

Receptionist

Maplewood Family Medicine Clinic
08.2011 - 05.2012

Medical Records

Urology Center
06.2011 - 07.2011

RCA

Stonebridge Place
05.2011 - 07.2011

Server

Joe's Pizza And Pasta
09.2010 - 04.2011

Front Desk Clerk

Hampton Inn
02.2009 - 04.2010

Server

Casa Ole Mexican Restaurant
08.2007 - 07.2010

Associate Degree in Medicial Specialities - Medicial Specialities

Us Career Institute

Certification -

Academy of Acadiana

No Degree - General Studies

Sowela Technical Community College

No Degree - General Studies

McNeese State University

High School Diploma -

Sulphur High School
Ashleigh Craddock